Forum Discussion
41 Replies
- zzaqd666Honored Guest
same tbh itâs annoying that it wonât let me add it
- MetaQuestSupportCommunity Manager
Hey guys! We would love to help you guys add a payment method to your account. We do understand its a critical part to enjoy new games. Let's go ahead and start out with some troubleshooting steps.
Please try the following:
- Try to add a payment method to the account from the Meta Quest mobile app
- If not successful via the App, try by logging into the Meta account website and navigating to Other Settings > Payment Methods.
- If not successful, try using a different browser.
- Try adding the payment method from another device completely (another computer, phone, or tablet.)
- Try adding the payment method from within virtual reality by using the headset.
- Try adding the payment method while connected to a different network (another Wi-Fi network or a cellular data connection on a phone, if available).
- Some non-residential networks may cause this issue. (for example, business, public, government, military, etc.)
- Certain network security settings may cause this issue, even on residential networks for example, antivirus, firewall, proxy, router-specific settings).
The following rules apply for all payment methods used on the webstore
- The card must be associated with a billing address
- The card must be able to have funds added/reloaded to it
- E-cards and virtual Mastercards should work, but most Gift cards do not have this option
- There cannot be purchasing restrictions placed on the card
- The network cannot have any purchase restrictions to prevent online payments
- Postal codes that do not follow the correct format will result in âinvalid postal codeâ
We hope this information helps and resolves the problem, if not, please let us know so we can assist further.
- ishwarseekerHonored Guest
look idk if yall are stupid or somthing but yall have said the same exact thing but in differant order for like 20 messeges. you guys have to understand that what yall are sayin wont work and you need to look into this further
- Try to add a payment method to the account from the Meta Quest mobile app
- DownunderGrumpyHeroic Explorer
Just to actually complete the surprisingly long reply from the support and to end the confusion:
Meta does not just accept any money you might have to offer - they have strict conditions.
Whatever card you try has to meet these criteria:
Issued in your name, same name used for your account.
Issued to the same address as in your Meta account.
Fully VERIFIED, meaning whoever issued the card CONFIRMED your details as correct.
Sounds simple enough but comes with often unexpected problems.
Like when you tried to keep your privacy and purchased the headset as a gift while using a freemailer or such to set up your Meta account.
Suddenly you end up with a headset that only has a phone number linked to it to verify the owner.
Makes providing an ACCEPTED payment method VERY hard.
Paypal users might now object and say they did not use their real name or address for their Meta account.
But THEY verified their personal details full by giving Meta full control over their Paypal account đ
The problem that so many people face is that while there is a ton of card providers, not all of them forward your personal details upon request.
Like many of these 'travel cards' - accepted as Visa or Master cards worldwide, also usable with basically any ATM or EFTPOS terminal you might encounter.
You can add or transfer funds like with a real credit card.
But if it does NOT have YOUR name on the card or if you DID NOT have to do a full privacy strip and credit history check to get it chances are Meta already has it on their rejection list.
This becomes especially frustrating if you have one of those hyped 'online purchase' cards.
Tons of providers out there, some even free of fees (for now anyway).
And they all shine through ease of use and by providing an additional layer of protection for the user.
If a credit card option is available at the checkout they just work - as long as you keep them topped up of course.
Meta rejects those cards because they won't get your personal details verified through them đ
What frustrates headset owners since day one is two things:
1. Meta keeps blacklisting payment methods people find working without violating their privacy.
2. Meta still fails to provide a comprehensive list of cards and payment methods their restricted system actually accepts.
Ever compared the good old days with our new Metaverse ? đ
Back in they day, if you wanted to buy something all you needed was some cash.
You hand it over and in return get what you wanted.
No one cared why you wanted it or why you like it, let alone from what account the money came you use to pay.....
In the Metaverse however things are a bit different.
They let you without checking but once you are hooked it is all over.
To use their headsets you need to verify who you are and where you are.
As you might be able to get around this Meta made sure their headsets are not really good for anything unless you purchase additional things with real money.
And that's when they get you đ
You use your headset alone and in private, no one else touches it....
No one knows who you are - until you pay.
From that moment on, if the transaction worked Meta has your full identify verified.
With that also all other accounts you might have in the Metaverse or linked through Google LOL - ishwarseekerHonored Guest
thias is so frustrating i just wanted to buy bonelab and have fun but i cant cuz of this stupid company
- MetaQuestSupportCommunity Manager
Hey there ishwarseeker! We were going through the posts and saw you were having issues purchasing games on your device. We just wanted to ensure that the following steps have been looked over for you regarding payment confirmation to be added on your account:
- The card must be associated with a billing address
- The card must be able to have funds added/reloaded to it
- E-cards and virtual Mastercards should work, but most Gift cards do not have this option
- There cannot be purchasing restrictions placed on the card
- The network cannot have any purchase restrictions to prevent online payments
- Postal codes that do not follow the correct format will result in âinvalid postal codeâ
Supported Payment Methods
- PayPal
- Visa
- American Express (AMEX)
- MasterCard
- Meta Quest gift card
PayPal Details
PayPal is an online payments system which allows customers to make purchases using either:
- PayPal funds
- A credit card that is attached to the PayPal account
- A bank account that is connected to the PayPal account
We hope this new year has found you healthy and happy, and we look forward to hearing back from you towards a resolution!
- DewwwwwwwwwwwwHonored Guest
Today 05/24/2025 the meta quest card doesnât work. It shows a balance in the billing however when attempts are made to use the available balance it prompts for billing address which is already there. Itâs frustrating to find this is still a problem. What is the solution for meta quest gift card users ?????
- MetaQuestSupportCommunity Manager
Hey hey! We just wanted to drop by to see how you were doing with everything with your issue regarding adding a payment method. we want to make sure you got all the assistance we can provide, and to let you know we are still here to help if you need us. If you are still getting issues with this, please let us know and we will be more than happy to continue assisting you with this!
- jyobHonored Guest
I have previously used this card successfully, but now it is not working. Could you please check my purchase history? I received a message indicating that the card was declined, even though there are sufficient funds in the account. I have tried removing and adding the card, but it is not allowing me to do so, despite the information being correct. I have also tried using the auth.meta trick from your previous reply, but there is no option to add a payment method, at least not on mobile or desktop mode.
- HonzkiHonored Guest
Hello,
I'm still facing to this issue. I'm not able to add a Payment method - add a credit/debit card.
i was trying to add it via Windows Oculus app, Android Oculus app, web browser. Nothing! đ
What should I do next? Maybe Oculus does not want my money??? Very flustrating...- MetaQuestSupportCommunity Manager
Hey there Honzki! We understand you are experiencing issues with adding a payment method to your Meta account. We're here to help you as best we can so that you may continue your journey in the wonderful world of VR! Check out this link on adding a payment method in the Meta Quest store. This link will provide you with information on how to add a payment method using the Meta Quest mobile app on your phone. We hope this helps!
- DarkMWHonored Guest
I see this "unable to add payment method" started back in 2022, and now in Dec 2024, I'm still experiencing the exact same problem!! unbelievable......
Right now, I still can't add any payment method to my wallet, neither on headset nor mobile app. can't add credit card, debit card, nor Paypal.I was FINALLY able to add my card through this website: https://www.meta.com/payments
BUT when I tried to make a purchase in the store, still didn't work!!!!!!
got error message "Feature Unavailable"
WTH is wrong with this meta product. Ever since I opened the box 2 days ago, there's been issue after issueDon't Meta team do any quality assurance work before putting the product on the market?!
This payment method issue is ongoing for years. Does Meta not want to make any money from meta store purchases?!?!
- resk2kHonored Guest
I have exactly the same issue. I can't add a card or PayPal. At first I could pay normally, until one day all payments just stopped working due the "unusual activity". Cant even use my 25$ credit they gave me. I've spent more time writing with support than using the headset. I finally gave up and sent it back yesterday. As for support, ss you can see, they either treat you like an idiot by sending you template answers, or they ask you a lot of verification questions, leaving you without any answers or actions... Than you write again, and they are asking you the same questions or give you some stupid advices. I think that we are talking with chatbots that are managed by human supervisors. I don't see any other explanation for all this. Well, good luck!
- MetaQuestSupportCommunity Manager
Hey, Honzki. We're just checking in with you to see if you were able to add your payment method. If you still need assistance with this matter, please don't hesitate to let us know.
- waldirbvHonored Guest
This is really annoying, tried everything here and nothing is working.
At this point i will just return the headset, its pointless... - waldirbvHonored Guest
Like, i got all king of error, even the most no sense ones like "We were unable to process your request." "Check your Internet connection or try again later."
WTF is this error ? I'm pretty sure is not a internet problem nor vps and other options i checked all...
On phone app just says that could not add the card.- MetaQuestSupportCommunity Manager
Hi, waldirbv! We understand how important it is to be able to make purchases for some of your favorite game titles. We would like to help get this resolved for you. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
- MetaQuestSupportCommunity Manager
Hey there, waldirbv! We just wanted to follow up with you on the issues you were having unable to add payment. Did you still need assistance with this matter? Talk to you soon! Have a great day!
- 3igggHonored Guest
How in the world did you messed up this so badly. I have my card added here https://www.meta.com/payments/
... but i can't use it in the Oculus store since it doesn't show up there. Instead it ask me to enter a new payment method and all my card show a error ... and yes i tried the mobile app, the web app, inside the headset ... everything.- ThyRuinedKingRetired Support
Have you verified that the correct account has been used for both sections? At times, some users select the wrong login method and this error happens.
You could also try to sign-out of the mobile app, once you sign-in again, the account will sync up with any information that may have been delayed.
Please let me know if you need further help! - The_1st_Dark_Lord_MorgothRetired Support
Hey, 3iggg! I wanted to hop in and see if what ThyRuinedKing said was able to help you. If you're still having trouble, I recommend sending a private message to MetaQuestSupport. This way, this issue can be looked into further.
- ORZHonored Guest
I purchased Meta Quest 3 and have the same problem as many many others. I tried to add my Master Card to Meta Quest Mobile app as payment method and it wasn't accepted. Then tried to add it via Meta account website and nothing. My name in Mobile app is the same as it is on my credit card. I can't use my headset fully and it is not by my mistake. What to do now?
- MetaQuestSupportCommunity Manager
Hey there, ORZ. We see that you are having an issue adding your card payment method. We know how much fun VR is and can understand the need to be able to play the games you want, when you want. We also noticed you sent us a PM, and we will be with you shortly. Enjoy your day!
- ORZHonored Guest
Hello everybody. After some research I finally got to the root of this issue.
In order to be able to purchase games from Meta quest store it is just not enough to have your own Debit/Credit card. You also have to have:
1. Installed Meta Quest mobile app on your smartphone.
2. You must have an active E-PIN on your Debit/Credit card. So go to your bank and ask them they create an E-PIN to your card. Remember the E-PIN because you will need it. Once the bank creates the E-PIN you should be able to add your card as a payment method. In order to purchase games your bank will sent you an auto message on your smartphone containing confirmation code required to complete the purchase which number you must enter in the Meta Quest mobile app.
- MetaQuestSupportCommunity Manager
Hey there, ORZ, thank you for suggesting this tip to our customers, we hope this can also help others with this issue. Please feel free to contact us for any questions or concerns, thank you, have a great one!
- MetaQuestSupportCommunity Manager
Hey again ORZ! We're just circling around if you have any questions or concerns, hoping all is well. We appreciate you for helping out our community, thank you, have a great one.
- ORZHonored Guest
I am glad to be of help. Thank you for your readiness to assist.