Forum Discussion
thias is so frustrating i just wanted to buy bonelab and have fun but i cant cuz of this stupid company
Hey hey! We just wanted to drop by to see how you were doing with everything with your issue regarding adding a payment method. we want to make sure you got all the assistance we can provide, and to let you know we are still here to help if you need us. If you are still getting issues with this, please let us know and we will be more than happy to continue assisting you with this!
- jyob1 year agoHonored Guest
I have previously used this card successfully, but now it is not working. Could you please check my purchase history? I received a message indicating that the card was declined, even though there are sufficient funds in the account. I have tried removing and adding the card, but it is not allowing me to do so, despite the information being correct. I have also tried using the auth.meta trick from your previous reply, but there is no option to add a payment method, at least not on mobile or desktop mode.
- MetaStoreHelp1 year agoCommunity Manager
Hey Hey jyob! First off thank you for sharing your recent issues with adding new payment information on your Meta account. We're sorry this has been an ongoing issue for you and would love to get this resolved as swiftly as possible. With that being said, in order for us to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
- MetaStoreHelp1 year agoCommunity Manager
Hey again jyob! We wanted to follow up with you to see if you still needed some help! If you do, please reach out to us in a private message following the steps we provided previously and we would love to help dive into this further.
- leon421 year agoHonored Guest
I'm having a nightmare with this, it will not let me to create a supervised account as it will not accept my payment card?? Help please
- MetaStoreHelp1 year agoCommunity Manager
You're most welcome, it's a pleasure to help all our customers!
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