Forum Discussion

Honzki's avatar
Honzki
Honored Guest
2 years ago

Hello, 

I'm still facing to this issue. I'm not able to add a Payment method - add a credit/debit card.
i was trying to add it via Windows Oculus app, Android Oculus app, web browser. Nothing! 😞
What should I do next? Maybe Oculus does not want my money??? Very flustrating...

MetaQuestSupport's avatar
MetaQuestSupport
Community Manager
2 years ago

Hey there Honzki! We understand you are experiencing issues with adding a payment method to your Meta account. We're here to help you as best we can so that you may continue your journey in the wonderful world of VR! Check out this link on adding a payment method in the Meta Quest store. This link will provide you with information on how to add a payment method using the Meta Quest mobile app on your phone. We hope this helps!

  • DarkMW's avatar
    DarkMW
    Honored Guest
    7 months ago

    I see this "unable to add payment method" started back in 2022, and now in Dec 2024, I'm still experiencing the exact same problem!! unbelievable......
    Right now, I still can't add any payment method to my wallet, neither on headset nor mobile app.  can't add credit card, debit card, nor Paypal.

    I was FINALLY able to add my card through this website: https://www.meta.com/payments

    BUT when I tried to make a purchase in the store, still didn't work!!!!!!

    got error message "Feature Unavailable"

    WTH is wrong with this meta product. Ever since I opened the box 2 days ago, there's been issue after issue 

    Don't Meta team do any quality assurance work before putting the product on the market?!

    This payment method issue is ongoing for years. Does Meta not want to make any money from meta store purchases?!?!