Forum Discussion

husmen73's avatar
husmen73
Explorer
4 years ago
Solved

Unable to add Payment Method

I can t add any credit card to my account. I tried 6 different credit card master, visa, American Express and debit. No luck. I couldn’t buy any thing for 1 year. Is this Facebook Oculus!!! Why you bought oculus!!! To make more harder to serve oculus services!!! That is enough for me. Just solve my problem. You have big problems but no one can see these and no one try to solve it on your team!!!!

 

different computers, different networks, different credit card types AND NO LUCK TO ADD NEW PAYMENT METHOD.

 

Some of screenshots:

 

oculus.com ErrorOculus App Error

  • husmen73's avatar
    husmen73
    4 years ago

    They are solved my problem with these error screen shots.

     

    When open support ticket, you have to tell them to provide these question answers;

     

    • Recently made a successful online purchase from a US merchant?
    • Check to see if the financial institution placed any restrictions
    • Try another network connection type
    • Try another network location
    • Try different combinations of the area/zip code
    • Restart the device
    • Try another device
    • Try another payment method

     

    I recommend that you send the answers to these questions in your first ticket message to reach a quick solution. My problem solved in two weeks. I don't know why I get this error. They did not explained anything to why occurs this problem.

     

    I hope anyone can solve who gets these error messages. Now, i can add payment methods to my account.

126 Replies

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  • husmen73's avatar
    husmen73
    Explorer
    4 years ago

    As you see, this is your fault. I have created some tickets but no response. My credit cards added to my friends oculus account as normal. There isnt any problem with my bank. Just can't add it those card to my oculus account!!!!

     

  • ACEDawgNE17's avatar
    ACEDawgNE17
    Explorer
    4 years ago

    I’m experiencing the same issue. Bought my Oculus 3 days ago and haven’t been able to add a card. I’ve tried all of the methods recommended by support such as using a credit/debit/paypal account, different device (laptop,phone,oculus) different internet connections, and still nothing. After scouring support forums to hopefully find a solution I’ve only found others with the same issue. Quite disappointed with my purchase so far, I know it is a great system but not if you can’t buy any games within it. If you happen to find any solutions or the support team fixes it for you please come back and let us know in the comments.

    • Danily353's avatar
      Danily353
      Explorer
      4 years ago

      Please tell me how you solved the problem, I can't add a payment method and this means no games, I'm so frustrated.

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        4 years ago

        Hello, we noticed that you are experiencing trouble with adding payment method. We do not want you to feel that you are alone on this matter or being ignored. We've got you covered. If you haven't done so already, let's try carefully following the instructions below to add your new payment method to your PC or mobile phone. 

         

        To add or remove a payment method using the Oculus app on your computer:

        1. Open the Oculus app on your PC.
        2. Select Settings in the left menu.
        3. Select the Payment tab.
        4. Click the Add Payment Method dropdown menu.
        5. Select either Credit or Debit Card or PayPal Account.
        6. Enter your payment info to add your payment method. To remove a payment method, click Remove next to the applicable card or PayPal account.

        To add a payment method using the Oculus app on your phone:

        1. Open the Oculus app on your phone.
        2. Tap your profile picture in the top left.
        3. Tap Payment Methods.
        4. Tap Add a credit or debit card or Add a PayPal account.
        5. Enter your payment info to add your payment method.

        If the issue persists, please do not hesitate to click here to submit a support ticket. 

         

        Thanks for reaching out! 🙂

    • NoTGalaxz's avatar
      NoTGalaxz
      Honored Guest
      4 years ago

      Did you manage to resolve this? I had a payment method set up. Have purchased a few games since December. Went to purchase on Sunday night and payment just continued to load without going through. Removed card and tried to add back on and now I can't. Uninstall app and reinstalled but not joy. 

      • husmen73's avatar
        husmen73
        Explorer
        4 years ago

        Hi,

         

        You have to open ticket. Read my all posts on this topic.

  • husmen73's avatar
    husmen73
    Explorer
    4 years ago

    But they don't solve anything. There isn't any response on any tickets. I don't understand how Facebook can do this!!!

     

    Facebook began to be incapable of moving the companies it bought such as Microsoft forward. They also talk about metaquest. You could not solve the credit card issue, metaquest will be a burden to you.

    • FlamAccents's avatar
      FlamAccents
      Honored Guest
      3 years ago

      is it still not working for you mr. husmen? Im about to punch virtual as well as physical walls here

  • husmen73's avatar
    husmen73
    Explorer
    4 years ago

    OculusSupport is here 🙂

     

    These methods are not valid for us. This problem occurs with facebook account. Because I created new facebook account and I was able to add payment method to Oculus. BUT I don't want to use another facebook account. I prefer to use my real facebook account.

     

    I opened ticket and waiting for response. I will be share the real solution if my ticket solved.

     

    Danily353ACEDawgNE17 

      • husmen73's avatar
        husmen73
        Explorer
        4 years ago

        I created new facebook account and logged in to oculus.com and it worked.

         

        But I don't want to use new Facebook account, so I'm waiting their ticket response. If I get any response, I'll reply to this thread. Lots of people here for this issue that searcing real solution.

  • husmen73's avatar
    husmen73
    Explorer
    4 years ago

    They are solved my problem with these error screen shots.

     

    When open support ticket, you have to tell them to provide these question answers;

     

    • Recently made a successful online purchase from a US merchant?
    • Check to see if the financial institution placed any restrictions
    • Try another network connection type
    • Try another network location
    • Try different combinations of the area/zip code
    • Restart the device
    • Try another device
    • Try another payment method

     

    I recommend that you send the answers to these questions in your first ticket message to reach a quick solution. My problem solved in two weeks. I don't know why I get this error. They did not explained anything to why occurs this problem.

     

    I hope anyone can solve who gets these error messages. Now, i can add payment methods to my account.

    • beemsbeem's avatar
      beemsbeem
      Honored Guest
      4 years ago

      Can you tell me what they did not the ticket/conversation to fix it I have opened three ticket on separate occasions and they can’t seem to do anything. If they reset something with your account tell me what it was so I can ask them to do jt

    • bartek.bejgrowicz's avatar
      bartek.bejgrowicz
      Honored Guest
      4 years ago

      Hi,

       

      I try all method. Visa card, revolut card , curve card, pay pal...nothing cant add yo my oculus account. Right now i cant buy anything from the store. 

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        4 years ago

        Hello there! First we want to commend you for the amount of work you have put in, please give yourself a pat on the back. Allow us to ease your stress. 

         

        When adding your form of payment we need to verify some important details: 

         

        • Recently made a successful online purchase from a US merchant?
        • Check to see if the financial institution placed any restrictions
        • Try another network connection type
        • Try another network location
        • Try different combinations of the area/zip code
        • Restart the device
        • Try another device

        We would like for you to please share these details with our team of specialist. To get connected to our team, click here! We're here for you and ready to get to work!

         

    • dale1911's avatar
      dale1911
      Honored Guest
      4 years ago

      Did they ever find a solution cause I'm having this issue now 

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        4 years ago

        Hey there dale1911! We see you're having an issue adding a payment method. We know how frustrating that is. 

         

        If the troubleshooting in our previous reply doesn't work for you. Please submit a support ticket and we will be happy to help you!

  • SPACE_JOHN's avatar
    SPACE_JOHN
    Honored Guest
    4 years ago

    The Oculus Support account here says to PM their account, but don't do that. When I did it, they messaged me back saying to contact support via this link:
    https://tickets.oculusvr.com/hc/en-us/requests/new

    I did a web chat with a support person, gave them all my info, and they said they'd get back to me in 3-5 days.


    • husmen73's avatar
      husmen73
      Explorer
      4 years ago

      Yes they so slow to respond messages. You have to follow ticket replies. I hope your issue will be resolved soon.

    • SPACE_JOHN's avatar
      SPACE_JOHN
      Honored Guest
      4 years ago

      Ok so Oculus Support was quick to respond. They got back to me today (less than 24 hours after I had initially contacted them). They said they were able to identify the issue on their end and fixed it. I am now able to successfully make purchases in the Oculus store again. 

      • groovxzz's avatar
        groovxzz
        Honored Guest
        4 years ago

        I had a web chat with support today and they said the same thing that they’ll have their team look into it further and I should get a response in the next few days. Hopefully this gets resolved soon. 

  • dj_gamer8201's avatar
    dj_gamer8201
    Honored Guest
    4 years ago

    I dont even get an error my one is just loading loading and dont even get anything and i can change while it does that

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      4 years ago

      Hey, fellow gamer! We noted that you've encountered a system error when you tried to change the form of payment on your headset, and we'd be more than honored to assist! We recommend performing a factory reset to refresh the software on the headset. Click here to view the steps on how to perform the reset on your headset. Before the factory reset is done, please ensure that the cloud feature is enabled. This is to make sure your data is retrievable after the reset has successfully been carried out. If the loading error is still persistent, we highly recommend reaching out to us on our official Oculus Support page so that we can seek the best solution available to you!

      • SUNofaHUNN86's avatar
        SUNofaHUNN86
        Explorer
        4 years ago

        I see you’re replying to almost everyone but me. Is my issue that complicated? I can’t add a payment method…… I don’t know why this is so difficult to fix. Shouldn’t your entire business model be centered around receiving payments? 

  • SUNofaHUNN86's avatar
    SUNofaHUNN86
    Explorer
    4 years ago

    Same issue. I have tried everything. I have created no less than 4 separate tickets. One ticket said they fixed the issue. It was NEVER fixed. I have been unable to purchase anything all year! This is ridiculous. Even with the tickets, ZERO fix! I’ve tried Different networks, computers, phones, debit cards, credit cards, PayPal.. everything. I wrote them several times. No fix. I tried again today, after weeks, still nothing. I’m going to turn this in and tell everyone not to buy it. Waste of money. Terrible customer support. 

  • kuli318's avatar
    kuli318
    Honored Guest
    4 years ago

    That happened the same to me and I tried changing everything I don’t know if I should get on my Oculus and do the payment

     

    • groovxzz's avatar
      groovxzz
      Honored Guest
      4 years ago

      Support fixed my issue a few days ago. All I can say is keep asking for updates in the support chats. 

  • Sandyrox's avatar
    Sandyrox
    Honored Guest
    4 years ago

    I'm having the same problem. I also can't even reply to the email completely (since no actual live support is available for this problem!) as I have no info from recent purchases to share because I can't make purchases. GRRR.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      4 years ago

      Hey there! We just wanted to let you we took a look at your open ticket, and it looks like the agent on your case has put your ticket with the correct team, so you should hear back very soon!