I know this has been discussed before but it’s happened again today.
i was unable to install a new environment. I did a factory reset and now i can’t install or download anything. All my games and even the browser or meta horizon can’t be loaded back onto it so it’s effectively useless!
I tried to bring this up via help and support but even that’s saying it doesn’t recognise my profile or the devices serial number so I can’t resolve it that way either
Hey there Ktdatura!
We came across your post and wanted to help you out!
Are you part of our Public Test Channel (PTC)? If you are, you could try unenrolling and rebooting your headset in order to try and resolve this issue.
As for the issue with your account not being recognised when trying to get in touch with support, we'd like to look further into this for you. Please get in touch with us privately here, by clicking on our username and selecting 'Send a Message'.
We look forward to hearing from you soon!
