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pryde.r's avatar
pryde.r
Honored Guest
21 days ago

Unable to log into my main account as SMS never arrives

Hi All, 

I've had a meta account for a while now and obviously set up MFA on it, SMS in particular. 

What it looks like I've never done is made a copy of my recovery codes.  

When I attempt to log in, it states it is going to send an SMS and I get nothing. 

I created a new account and attempted to get help, but the help centre isn't exactly helpful to be able to create a case, so thought I would come here to see if anyone has any ideas. 

Paul

 

1 Reply

  • steve_40's avatar
    steve_40
    Expert Trustee
    21 days ago

    I had some issue with my phone number a while back, so I logged into Meta Account Center on the web and re-added my phone number to my profile as a new number, then I deleted the old (identical) number. That worked.