Unable to Log Into Old Oculus / Meta Account – “Validation Error” Before 2FA Code Sends
Hi,
I’m trying to regain access to my Meta account that was originally created as an Oculus account years ago as I’m considering upgrading from my original quest 1 to a quest 3. I believe the account was successfully migrated because I still receive Meta emails to the same address.
When I try to log in at auth.meta.com, I get a “Validation error – code validation has failed” message before the SMS code is even sent. I can’t proceed past this step, so I can’t log in to reset my settings or disable two-factor authentication.
Things I’ve already tried:
- Logging in from multiple devices and browsers (Safari, Chrome, PC, and mobile)
- Using both Wi-Fi and mobile data
- Attempting password reset (I do receive Meta emails)
- Visiting the recovery and reset pages (auth.meta.com/recover, auth.meta.com/reset-password)
Unfortunately, I can’t submit a normal support ticket because it either asks me to log in or enter a headset serial number, and my Quest 1 serial number isn’t recognised in the current form.
I own a first-generation Oculus Quest, and this account was used to purchase several games. Does anybody know any workarounds or could a support member please reach out via private message to verify ownership and help restore access or reset 2FA? I can provide:
– My account email address
– My headset serial number
– Purchase receipts
- screenshots of the error
Thank you in advance — I really want to keep using the same account I’ve had since the original Quest launch. I I’ll purchase a new Quest if I can’t access my old account or receive reimbursement for the purchases made on the account.
