Forum Discussion

SteeleTeamSix's avatar
SteeleTeamSix
Explorer
4 years ago
Solved

Unable to perform Factory Reset

Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by ...
Apps won't Launch
Auto Reboots
Meta Quest 2
tracking loss
  • SteeleTeamSix's avatar
    SteeleTeamSix
    4 years ago

    [UPDATE] Another clue that I uncovered via chatting with support is that while the Oculus App said "can not find your device", when I went to my iPhone's bluetooth settings, it actually showed the headset as "connected". So I touched "forget this device" and when I went back to the main bluetooth settings it should up again without having to repair and said "connecting", then "connected". When I went back to the Oculus App it could now find the headset and allowed me to perform the Factory Reset. 

     

    So this hurdle has been cleared. Let's hope it solves the small hand-full of issues I have been having.

SteeleTeamSix's avatar
SteeleTeamSix
Explorer
4 years ago

[UPDATE] Another clue that I uncovered via chatting with support is that while the Oculus App said "can not find your device", when I went to my iPhone's bluetooth settings, it actually showed the headset as "connected". So I touched "forget this device" and when I went back to the main bluetooth settings it should up again without having to repair and said "connecting", then "connected". When I went back to the Oculus App it could now find the headset and allowed me to perform the Factory Reset. 

 

So this hurdle has been cleared. Let's hope it solves the small hand-full of issues I have been having.

  • Kiripropro1656's avatar
    Kiripropro1656
    Honored Guest
    2 years ago

    The thing is i dont have the meta quest app on my phone since it wont connect and i did a factory reset on my vr and IT STILL wont work now i have no clue what to do and its still a black screen i really need help

     

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey, Kiripropro1656! We know it's never fun to experience any issues with our devices having a black screen, so we would love to get this fixed up for you as fast as possible. In order for us to further diagnose this issue, could you uninstall the mobile app from your phone? Then try to perform a factory reset by following these steps:

      1. Ensure the headset is powered on (check if the power LED is on)
      2. If there appears to be no power, attempt to charge the headset for 2 hours
      3. Turn off your headset.
      4. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
      5. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
      6. Use the volume buttons on your headset to highlight Yes and press the power button.

      Please keep in mind that factory resetting the device will wipe it completely clean, but you are able to turn on Cloud Backup by following the steps listed HERE. Once the factory reset has been completed, please go ahead and reinstall the mobile app on your phone. We hope this helps, but if not, please feel free to reach back out to us at any time! Have a legendary day!

      • Samia2017's avatar
        Samia2017
        Honored Guest
        6 months ago

        I have this problem,too, but when I factory reset, come meta logo and then black screen. I waited 1 hour for it, but just there is black screen .

        What sholde I do ?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi, again Kiripropro1656. Just checking to see if the factory reset worked for you! If not, please let us know; we are more than happy to help!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi, SteeleTeamSix. We are so glad you gained that insight! If you need more help as you continue to troubleshoot, please don't hesitate to reach out to us!

  • Yoji_VR's avatar
    Yoji_VR
    Honored Guest
    2 years ago

    im on my vr and the logo keeps poping up and im unable to fix it

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, Yoji_VR! Mishaps like the logo continuously popping up can really get in the way of your VR experience!  We'd be happy to help you out with this.

      Please let us know if you were able to try any troubleshooting; if so what were you able to try?
      We just don't want you to have to repeat any steps; once you let us know, we'd be happy to assist further. Looking forward to your reply! ​

    • skelly.772082's avatar
      skelly.772082
      Honored Guest
      3 months ago

      Same with mine and I can’t really fix it and I’m unable to play and my screen is always black, but it’s saying it’s charging and a factory reset it and it’s still having a black screen