Forum Discussion

GlowingLlama8426's avatar
GlowingLlama8426
Honored Guest
13 days ago

UNBELIEVABLY FRUSTRATING

This is ridiculous

I own a quest that I haven't turned on for years.
I turn it on and am told my account has been deleted and I need to factory reset my quest.

Great! What a wonderful start.

So I try to contact you and speak to a human to get my account back which at this moment I consider stolen if my purchases are in-fact deleted. What do I find out? I can only talk to someone if I can prove I own a device. Now, because of the way I signed up for the quest account when the device came out, the ONLY way which I can prove this is by providing a serial number...which I do. I provide the one on the QR code on the strap - TOLD IT'S INVALID.  I provide the one under the controller battery - TOLD IT'S INVALID. 

So now the ONLY way to get in touch with someone, it seems, is to post on a public forum and beg that someone get in touch with me. 

Is this one of the largest companies in the world or a scam operation run by people dead set on making the lives of people who adopted their technology at the onset as difficult as possible. 

Insanity

I hope someone gets in touch with me soon and is able to restore my purchases or else I will be finding my credit card statements that prove my software purchases and I will be taking this company to small claims court. I may even pursue class action considering I see many others online with similar issues...

 

 

Meta Account
Meta Quest
Meta Quest 2
quest 3

4 Replies

  • Choleni's avatar
    Choleni
    MVP
    13 days ago

    Hi GlowingLlama8426​ 🙂

    GlowingLlama8426 wrote:

    I own a quest that I haven't turned on for years.
    I turn it on and am told my account has been deleted and I need to factory reset my quest.

    Probably you haven't migrated your account to a Meta account in time. All accounts that weren't migrated by March, 2024 were deleted.

    All people got warning emails about this deadline - more than one - they also got an email with a recovery code to restore their purchases. If you can find that email, you might still able to restore your purchases. If not, you are probably out of luck and lost all of them.

    GlowingLlama8426 wrote:

    So now the ONLY way to get in touch with someone, it seems, is to post on a public forum and beg that someone get in touch with me.

    That's not correct, you can contact support via email, chat or WhatsApp HERE

     

    • GlowingLlama8426's avatar
      GlowingLlama8426
      Honored Guest
      12 days ago

      Yea, what you are describing is absurd. So, because I missed an email I wasn't expecting it's perfectly fine to have my purchased software essentially forfeited? Name me other instances in life where this happens. And bringing in the whole "you should have read the TOS" does not mean companies can impose unreasonable terms. Selling you something and then demanding you do extra, previously unannounced, work to keep it....is in my opinion....a complete scam. 

      I take issue with you calling my customer service complaint "incorrect". Why would I go to "Orders, Returns, shipping, and payment" when the logical selection when you go to the customer support page is to select "Account, logins, and passwords" which leads to the issue I describe in my post. Once again, Meta is making me take steps that I shouldn't have to take....kind of like asking me to migrate an account in 30 days or lose all of the software I purchased. Seems to be a trend, huh?

      btw, I was eventually able to talk to someone by saying I had a different issue and then saying "actaully I need help with X." That agent then basically told me I'm SOL. 

      This is dirty and underhanded and yet not surprising given the character of Meta and its leaders. 

      I also see others with the same issue. I am surprised legal action hasn't been taken yet. 

      https://www.reddit.com/r/oculus/comments/1ffi2iu/can_i_no_longer_get_my_games_back_please_help/

       

      https://www.reddit.com/r/OculusQuest/comments/1dvmgi7/meta_quest_1_not_connecting_to_app/?share_id=YJqPqSkMHLcQkZLC_64Ya&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1

       

      https://www.facebook.com/groups/OculusRiftVRGroup/posts/8266164523465572/


      At this point it's not even about the money (though it wasn't nothing)...it's the principal.

       

       

      • Choleni's avatar
        Choleni
        MVP
        12 days ago
        GlowingLlama8426 wrote:

        So, because I missed an email I wasn't expecting....

        GlowingLlama8426 wrote:

        kind of like asking me to migrate an account in 30 days or lose all of the software I purchased.

        This migration process  didn't came over night, but was announced many, many months before.

        You didn't miss one email. You must have ignored several emails, notifications and news.

        I think, first announcements that the migrations to a Meta account is needed, were made in 2023..... maybe even earlier.
        The migration itself runs over several months - not a only a few days - with the final date of  March 29th, 2024. 

        And people who even missed that date received a mail to recover their purchases.

        There were a lot time to take action.

        And although I really understand your frustration about your lost account...... 

        ........this is not only Metas fault. 

        GlowingLlama8426 wrote:

        Why would I go to "Orders, Returns, shipping, and payment" when the logical selection when you go to the customer support page is to select "Account, logins, and passwords" which leads to the issue I describe in my post.

        Yes, it's a bit of a jungle.

        Orders, returns....   is just working for everyone, even if they haven't set up a device yet.🙃

        GlowingLlama8426 wrote:

        I take issue with you calling my customer service complaint "incorrect".

        English isn't my native language....sorry, if I didn't use the correct term.