I really hope a moderator can escalate this for a proper human review. If the account was compromised and unauthorized ads were posted by someone else, then an automated rejection doesn’t really solve the real issue — especially when paid Meta Quest games and apps are locked behind that account.
This feels similar to situations where people rely on online portals for important access, like checking a SASSA status check, and one account/security issue can block them from services they genuinely need. Meta should be able to verify suspicious login activity, device ownership, payment history, and past normal usage before permanently disabling access.
A manual review from the Quest/account security team would be the fair next step here. The headset shouldn’t become unusable because of a hacked account.
This is a user only forum dedicated to helping with headset issues. There are no people here for account issues. The moderators are also not Meta employees.. You need to contact Meta directly.
https://www.meta.com/help/quest/
