I'm here to say "same". 💀
I had an email notification saying someone logged in from another country. By the time I went to check it, not even a few minutes later, the hacker had already got the account disabled because they failed the ID verification. They basically wrecked the account because they couldn't use it.
I've tried a million angles including getting a Meta Verified account, using Facebook for business, providing purchase dates/amounts, and sending a photo of the VR headset Serial Number.
I never lost access to the associated email address or phone number. So I'm shocked how easy it is to just brick an account from an outside attack.
I literally work in Cybersecurity, so I appreciate them locking the account down when they saw sketchy logins. It's my own fault for keeping my headset logged in with no MFA. Though, my password is incredibly complex... But I am absolutely astounded they don't give people ways to prove their identity. It's all just a mire of crappy AI decision making. Seriously, are there humans working for Meta? Or have they all been laid off for "business"?
You need to contact Meta directly for this. Account problems are not handled here. This is a user only forum to help with specific problems related to headset use. For your account problem, contact here
https://www.meta.com/help/quest/
