Forum Discussion

Leandro.ssj.Bra's avatar
Leandro.ssj.Bra
Explorer
10 days ago

Urgente!

Can anyone help me?

I'm from Brazil and I bought a Meta Quest 3s three days ago, sealed and working normally. After starting the update, it turned off by itself after a few minutes. I turned it on again and went through the factory reset screen, configured the Wi-Fi and everything else... when I tried to update the system again, it simply turned off after a few minutes, it won't turn on anymore and it won't charge. Could Meta have damaged my Quest?

Not even the factory reset procedure works.

 

 

4 Replies

  • steve_40's avatar
    steve_40
    Expert Consultant
    10 days ago

    After starting the update, it turned off by itself after a few minutes.

    It should have automatically restarted and continued with the setup procedure after a few seconds.

    I turned it on again and went through the factory reset screen

    When setting up a new Quest, you should not have been presented with the factory reset screen. Something was already wrong at that step. Send the headset back for replacement/refund.

      • steve_40's avatar
        steve_40
        Expert Consultant
        10 days ago

        Yeah. It makes me scared every time there is a software update, expecting my headset to explode or something.