As I already said, I see it exactly the same way: wasted lifetime. Especially after the last update caused countless Quest 3 models worldwide to run into an error that prevented them from even booting. Many people in Meta's target audience are unable to fix such issues, and I don't see it as the user's responsibility to have to acquire this knowledge or spend hours searching and reading through random forums to find a solution.
We're talking about devices with a new price ranging from $300 to $600. Many users have saved up for a long time to afford them.
It's like a car dealer saying: "Oh, you crashed on the highway after we updated your ABS system? No problem, just send us back the wreck, and you'll get a new car."
Also, as already mentioned, not everyone is aware that the default settings could cause the Quest to automatically download the same update again - unless the user manually disables this option.
I wish everyone still struggling with this issue the best of luck in resolving it soon.
