Forum Discussion

Waterof146's avatar
Waterof146
Honored Guest
9 days ago

v81 Quest 2 Hand Tracking not Working

i broke my controller at one point and decided to use hand tracking on my Quest 2, i was planning getting back to VR and hand tracking didnt work i managed to navigate using the close button then when theres a cursor using my head to aim and - + for click

anyways im not really an expert i looked around cant find a fix lighting is good controller good i mean there isnt one so theres nothing to interfere any ideas for a solution i searched if i can downgrade the update it seems dosent work my current idea is to get to PTC v83 but i want to check first if you all know it, also i learned the v81 thingy and PTC v83
when im looking around so i could be using the terms wrong apologies in advance thanks!

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    9 days ago

    Hello Waterof146,

     

    We saw your recent post about the issues you're experiencing with hand tracking, and we wanted to reach out to see how we can assist you. Let us know more about what’s going on, and we’ll do our best to help resolve it.

     

    Since you have no working controllers, you will need to perform some actions using the headset's limited navigation capabilities (head cursor and volume buttons) or by using the Meta Quest mobile app. 

     

    1. Reboot your headset: This is the simplest solution and can fix many temporary tracking glitches. Hold down the power button until the menu appears, then use the head cursor and volume buttons to select "Restart."
    2. Manually enable hand tracking: While you are in the Quick Settings menu, ensure that hand tracking is actually toggled on. If it is already on, try turning it off and on again to re-engage the feature.

    Regarding PTC v83:

    • Public Test Channel (PTC): As you've noted, PTC versions contain prerelease software. While it's possible a future version like v83 will fix your issue, it could also introduce new problems.
    • Downgrading: Downgrading the headset's operating system is not supported. If you are already in the PTC, you can opt out through the Meta Horizon app, and the device should downgrade to the latest public release. 

    If you need further assistance, please reach out to us via private message so we can look into this more closely. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!