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Kristian1978's avatar
Kristian1978
Honored Guest
16 days ago

Verifying my age

I've tried now for last week or so to verify my age. As meta keeps asking me too. And says it don't my account could be blocked and loose games I've bought. Every time click link in email just goes to white screen. How do I verify my age? And think it ridiculous you just can't ring someone for support!

 

2 Replies

  • Hi Kristian1978​ 🙂

    Kristian1978 wrote:

    Every time click link in email just goes to white screen.

    Have you tried using another browser? If this also doesn't wotk, reach out to support.

    You can do that via email, chat or WhatsApp here:

    Get Support

    or by sending a PM MetaStoreHelp​ here in the forum.

    Click on their name, then click the "message" button.

     

  • Try what Choleni says Kristian. Also sometimes anti-virus software can accidentally block certain sites if it perceives a possible threat. If you have something like McAfee or Eset or whatever on your pc, (if you are verifying that way) switch it off momentarily and try again. Same goes for the phone, if you have any virus protection on. Maybe it will work.