Forum Discussion

Daxterminator's avatar
Daxterminator
Honored Guest
7 years ago

Virtual Keyboard not showing propely

My virtual keyboard doesn't show up in the rectangle dedicated to it, instead I see a part of my wallpaper. At times it appears on the main screen but after closing the Dash it's gone until I restart Oculus. The keys work propely but I can't see what I'm pressing. Is there a way to restore the original position of the virtual keyboard? I suppose the way it works is that Oculus Dash mirrors a portion of the screen where the virtual keyboard should be to show it in the dedicated rectangle.

Forgive me for the low amount of information given, if you need additional info just let me know.
dash keyboard problem
keyboard

9 Replies

  • playingmetal0's avatar
    playingmetal0
    Explorer
    7 years ago
    you might have pinned it by accident that is the only thing I can think of why it wouldn't be able to move, try to unpin it then adjust like you think you would, the pin option should be on the bottom left corner of the window
  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey there! We want you to be able to enjoy the ever-expanding virtual world without encountering any issues, so here are some troubleshooting steps to get you back into gaming once again!

    Lets start by selecting "Start" , then select Settings > Ease of Access > Keyboard , and turn on the toggle under Use the On-Screen Keyboard. A keyboard that can be used to move around the screen and enter text will appear on the screen. The keyboard will remain on the screen until you close it.

     

     We hope this helps!

    • david.stauns's avatar
      david.stauns
      Honored Guest
      3 years ago

      My headset does not have an "Ease of acces" in settings. And I am encountering the same problem. The virtual keyboard, will not appear in the wifi tab, when I try to write my password. Please udate this post or make a detailed, up to date guide in your "help". 

      • McRatticus's avatar
        McRatticus
        Honored Guest
        2 years ago

        I am encountering the same problem. The is no “ease of access” setting, and when I try to enter a new WiFi network, no keyboard shows up

  • McRatticus's avatar
    McRatticus
    Honored Guest
    2 years ago

    I was using a Meta Quest 2 and I wasn’t hooked up to a PC. The keyboard I was struggling with was the one that is supposed to automatically pop up when you enter a WiFi network.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Thank you for responding. We ask that you reboot your headset to see if that will fix the keyboard issue. If not, the last step would be to factory reset on your headset. Doing this will erase everything on the headset, but thanks to our Cloud Backup feature, all of your saved data will be stored on the cloud. If neither the reboot or factory reset please Pm us directly. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Looking forward to hearing from you!