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IceJellie's avatar
IceJellie
Explorer
2 years ago
Solved

VR Chat Error "Oculus platform error during user proof check timeout during fetching DSAT"

VRChat for some reason keeps giving me that error and it won't load after that. I can't even press the "Okay" button. Is this an issue that many people are experiencing, or is it just me? The error then proceeds by saying that I need to use a PC and a cable to play VRChat with quest link. I've done that and I can play it, but the point is that I want to play VRChat without my PC so I can play anywhere, and this error keeps blocking me from doing that. Is there a fix to this issue? if so how? (I've tried reinstalling, using my phone hotspot, restarting the device)

App (Desktop)
Error
games
games and apps
Headset
Oculus error
standalone
VR chat
  • ella.hattum's avatar
    ella.hattum
    2 years ago

    I don't know if you still have this problem but I did to and I fixed it. I downloaded vrchat on my PC, made sure my world and avatar where vr compatable. Then I opened vrchat through my phone on the oculus app and it worked. I changed my wifi and reset my headset to. Hope this helps

  • Omega_Ooo's avatar
    Omega_Ooo
    1 year ago

    Finally, I found a method that would be reproducible!
    I tried a solution that others have had success with and it worked! (without pc)
    Here's how

    Press the power and volume buttons at the same time for 15 seconds and wait for the android character to appear. (In my case it came out with the word “no command”)
    Then do the same thing again.
    Finally, restart vrchat.

    I did this and it fixed it! If it cured you too, please spread the way as a reproducible method! Have a nice VR life!

    (Thank you for found the solution Soadling2.0)

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  • ella.hattum's avatar
    ella.hattum
    Honored Guest
    2 years ago

    I don't know if you still have this problem but I did to and I fixed it. I downloaded vrchat on my PC, made sure my world and avatar where vr compatable. Then I opened vrchat through my phone on the oculus app and it worked. I changed my wifi and reset my headset to. Hope this helps

    • EdTh3Gamer's avatar
      EdTh3Gamer
      Honored Guest
      1 year ago

      When you say reset do you mean factory reset

      • EdTh3Gamer's avatar
        EdTh3Gamer
        Honored Guest
        1 year ago

        When I was playing VrChat, I realized that it took longer than expectes to load, then I was hit with a message that said, "meta quest 2 oculus platform error during user proof check: time out during fetching dsat”. I tried deleting and reinstalling, cleared app data, restarting the headset, even changing to my hotspot, but nothing worked. I really wanna get back to playing VrChat. PLEASE HELP

  • IceJellie's avatar
    IceJellie
    Explorer
    2 years ago

    Hi, I just tried it, but still, it didn't work. But does the Meta Quest mobile app have any effect on the games or apps on the headset? (just asking)

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Thanks for giving that a shot, IceJellie. To answer your question, the Meta Quest mobile app doesn't store games or game saves. It is mostly for logging in and account features.
       

      Have you already attempted to disable the Air Link functionality? Air Link issues can sometimes be resolved by completely disabling the function and rebooting the device. If you haven't, please follow the steps below to ensure the process is completed properly:

       

      • In your Quest headset:
        • Navigate to the Settings menu.
        • Ensure "Air Link" is disabled/toggled off.
      • Restart both the Quest and the PC, and re-pair the Quest to the PC following these set-up steps.

      We look forward to your reply! Please let us know if there is any additional information we can provide. 

      • Cry4boutIt's avatar
        Cry4boutIt
        Honored Guest
        2 years ago

        Hi,

        I don't have a pc and it's showing me this issue too.

        I can't even press the okay button amd I've tried uninstalling but it won't work this is happening with APL MY OTHER GAMES TOO-

        How do I fix this?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey just following up with you IceJellie! Are you still having trouble with your VRChat? Let us know if you're still experiencing any issues. We are always here to help!

    • Rose_Bandit's avatar
      Rose_Bandit
      Honored Guest
      11 months ago

      Hey, I'm having an issue of VRChat when i try logging in saying this when I try to log in with META 

      "Error. oculus could not authenticate this user."

    • IceJellie's avatar
      IceJellie
      Explorer
      2 years ago

      Hi, yeah I tried using my mobile hotspot and it didn't work. My home world is also set to the default world, so it couldn't be that I tried connecting to a PC-only world.

      • ffsdfsdfs.2023's avatar
        ffsdfsdfs.2023
        Honored Guest
        2 years ago

        Yea the same thing is happening to me in the past hour. I did the same tips meta said as well. I don't know what to do now.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey IceJellie! We completely understand it is not ideal being unable to hop right on and enjoy the amazing world of VR. We are here to help out with the issues you are experiencing. From the information you have to us we see you've already tried a few steps to come to a conclusion. VRchat has a version for Meta Quest, and also a PCVR version. You may be experiencing a network restriction, we suggest first trying to reconnect to another network connection/hotspot again if possible. Another thing could be your home world in VRchat may be set to a PC world only. We hope the information given helps you fix the issues you are experiencing, if not please reach back out to us!

    • Captin.Clutch's avatar
      Captin.Clutch
      Honored Guest
      1 year ago

      My Oculus MetaQuest2, wont load any games that require my account to login. vrchat, recroom, a townshiptale, will not work. Although when I connect to a different wifi system it lets me right through with no issues. Is this a problem with my headset or the servers? And for some reason roblox works but the others don't.

    • lostlove's avatar
      lostlove
      Honored Guest
      2 years ago

      Hey vrchat creaters this same thing happened to me so I waited the next day and it worked I don't know if will work for other people but it works for me

       

    • kevinthecatvr's avatar
      kevinthecatvr
      Honored Guest
      2 years ago

      Hi I've read through all of this and I've tried almost anything and I'm vr is restarting RN so I hope it works and thank you for your time.