Forum Discussion

harry0570's avatar
harry0570
Honored Guest
2 months ago

Wallet currency issues

Hi 

Im having a problem with the currency in my wallet, I have contact support and they have try several times but they are not fixing this issue, it started when I bought a £25 digital gift card I tried to add to add to the wallet but I got an error message saying that I couldn't redeem because the gift card was in a diffeerant currency to the balance of the walletand that I had to use that balance before I could use the gift card, and this is the problem the balanced of the wallet is 0.01 euro and I do not know why it is because I live in N.Ireland so the currency is GBP anyway support say I need to spend this (obv I cant cause games aren't 0.01) but I cant use the balance and another payment method either because any game I try to buy is GBP and it says I cant use the wallet balance to buy a game because of the currency difference , the support added money to the balance (25 so the wallet balance is 25.01euro) so that I could buy a game just with wallet but this doesn't work either because of the games is in GBP and wallet is still euro. I was on holiday recently which was in Europe and when I tried to buy a game the games prices had now changed to euro and I was able to use the wallet to buy a game happy days il use all the balance before I get home and then when I get home with a zero balance in wallet I will add the digital card that I bought months ago, next problem when I tried to buy another game to use up the balance for some reason the price of the games were back to GBP even tho I was still abroad and now I'm back home with a balance in the wallet 13.22euro not able to use it as the games in the store are back to GBP.. sorry for the long explanation but I've tried with support and they cant seem to help ive got a wallet balance I cant use and a £25 gift card that I cant use either 

Would be Grateful for any suggestions on how to get rid of the wallet balance or changing the currency   

3 Replies

  • Choleni's avatar
    Choleni
    MVP
    2 months ago

    Hi harry0570 ðŸ™‚

    Have you tried using a VPN – set to a country that uses Euro so that the price in the store is displayed in Euros?

     

    • harry0570's avatar
      harry0570
      Honored Guest
      28 days ago

      Hi sorry I didn’t get a notification that anyone had responded I only seen your reply when I went to search.. how do I go about doing that?.. I’ve tried changing language to Ireland/English as they are euro and when I scroll the quests available to buy are priced in euros but as soon as I clicked to go app and games it goes back to GBP I have took some screenshots to show what I mean 

       

       

       

      • Choleni's avatar
        Choleni
        MVP
        27 days ago

        The store is set to the currency of the country sent from your phone's IP address. This means you'll need to use a VPN service on your phone and select a server from a country that uses the Euro.

        Then your store should display Euros, and you'll be able to pay with your balance.

         

        I just thought of something else...
        I guess, after buying a game there's probably some money left in your wallet again.

        Not enough to buy a game, but - same problem as before - you won't be able to add your gift card in your currency.

        Maybe you can gift that small amount of money in your wallet to a friend in Europe, so your balance is empty.
        Just an idea....I don't know if this will work.🙂