Wallet locked after one purchase, "help" staff totally useless
I have now been fighting with meta for 2 months about using my metal wallet to purchase games. We bought one game and now they've decided that there was suspicious activity on the account and they've shut it down. I've spent the whole 2 months contacting the help tasks and they've been telling me very helpful things like "I'm following up to let you know that your case is still under review, and we truly appreciate your patience while we work toward a resolution...Our support team is giving this matter the attention it deserves and coordinating with the necessary departments...We understand how important this is to you and want to ensure that when we follow up, we're providing accurate and helpful information....Although there are no updates just yet, you have our assurance that we'll keep you informed every step of the way."
However, since they've told me this about 17 times and there's no actual information about what they're doing or how I can help. I believe that this is nonsense and that they are continually lying to me. I will not be recommending this product to anybody that I know and I would like my money back. Meta, please contact me immediately to deal with this problem. I'm happy to give you any information I need to prove that I'm a real person and that there's nothing suspicious on my account.
