Forum Discussion

loompho's avatar
loompho
Honored Guest
22 days ago

Wallet restricted

My wallet got restricted a while ago so I’m unable to buy anything and I got the email and it told me to verify my identity but when i checked the app nothing was there on the wallet nor the app. Now I have no way of doing much with the quest cash I have. Im unsure of what the reason is for my restriction maybe because I logged in improperly or purchased too fast when it was happening before.

1 Reply

  • Try the Meta Accounts Center site and add a credit card. Meta uses it to confirm your identity. This site is separate from the Meta Store site. If you already have a credit card set up at the link I gave you, maybe it has expired or something, so try removing it then adding it again. The "Linked payment methods" which may appear under that page, I think, are the payment methods you have linked to the Meta Store and maybe other Meta sites like Facebook etc. But I don't think those are used to verify your identity.