Warranty is a JOKE

Question

About 6 months after purchasing Quest 3 and I already had to file a claim on it. They required I send it in 3 separate boxes. So headset in 1 and each controller in others. They documented that they received 2 of the boxes and sent me refurbished ones immediately. I was amazed! I gave it a couple more days and no word on the right controller. So I checked tracking. It showed it was delivered at the exact same time as my other parts. I reached out to them and they said wait a little longer..... It has been over 2 weeks since they received my controller and MULTIPLE emails and Chats with ZERO answers. They just give the generic so sorry we are looking into it... No clue what the hang up as they refuse to give me any answers, timelines, anything. This last chat session I asked for a manager as the chat agent said it was out of her hands. She said this after a message that didn't make sense:

rhaiza: If there is nothing else I can help you with I'll be closing
this chat for now for me to be bale coordinate this my team
rhaiza: Have a great day!
rhaiza: Bye for now!

She gave no time for a response. Just these and then disconnected. I'm so over this warranty. A little insight about what is happening is all I ask.

Maccyb123 · Answer

They are a bit flimsy for sure. It's why I use protective silicon covers and a hand strap to make sure I don't throw it at the wall or through a window accidentally !😂

Choleni · Answer

Maccyb123 wrote:
to make sure I don't throw it at the wall or through a window accidentally !😂

aaaand respect your boundaries...... I didn't do that while fighting against some enemies in Asgard's Wrath 2 a few years ago.......
............now I have a nice picture from my smashed TV screen😂😂

MetaStoreHelp · Answer

Hi Jesslopez8651,
&nbsp;
Thanks for reaching out on the Community forums regarding your replacement issue with the right controller.
&nbsp;
We wanted to try and provide a bit of insight into the process for replacements to help, as we completely appreciate that it can difficult if you are left feeling completely in the dark.&nbsp;
&nbsp;
Firstly, please let us reassure you that no matter what the circumstances are, the Meta Quest Support team will fully investigate your case, and provide you with a resolution as quickly as they can.
&nbsp;
The delay, and lack of information is generally because of the replacements involving often three or four different teams, along with the courier service, depending upon the issues involved.
&nbsp;
From the dispatch center, to the internal liaison officers who coordinate between the different groups, to our engineers who examine and review the products received, finally to the support agents who would be in conversation with you. It can unfortunately be time-consuming with delays in between waiting on updates, and reports from the different groups.
&nbsp;
We don't want you to think of this as an excuse for any delays, but only as providing a bit of clarity about how the system works.
&nbsp;
Please don't hesitate to request updates on the case from our support team whenever you need to, as they will happily provide any new information they can.
&nbsp;
We hope this has helped provide a bit of info on the subject for you.
&nbsp;
Thanks.&nbsp;
&nbsp;
&nbsp;

Sammi2112 · Answer

Worst game system i have ever spent money on. this company has EARNED a lifetime boycott from me.

NedTheFossFox · Answer

Yo! Let's go! I got the same right controller issue on the 3s!

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Warranty is a JOKE

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