Warrenty

I've owned 3 quest 2s for years now and I've never had an issue with any of them.

I decided to upgrade one of them to a quest 3. After about 4/5 months it stopped charging. Meta replaced it with a referb, which i wasn't happy about. I would have rather waited for my headset to be repaired because I knew it had been looked after. Who knows what was wrong with this other headset?

I got the replacement and it lasted about a month and a half. One of the lens just stopped working.

I contacted Meta and was treated differently this time. They told me it would take 48 hours to investigate, and wouldn't tell me anything. I then received an email asking me to describe how the damage was caused? I never said the headset was damaged, i said it stopped working.

It feels like metal quest 3 has alot of technical issues and they're trying to put words in my mouth to get out of their responsibilities. It's feels very unscrupulous. The referb I was sent stopped working, why do they need 48 hours to investigate? Replace your faulty goods. What can they investigate without looking at the headset.

Maybe they should investigate the reason this referb was originally sent in for repair, or investigate the engineer who repaired it to see if any of his other repairs have been sent back.

Disappointed with Metas Customer service. The headsets hardly been used since I got it back. They're not cheap, I expect more than 5 months I've lost confidence in the brand, I won't be buying another Meta product.

Be aware if your thinking of buying a quest 3.