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pupidawg26's avatar
pupidawg26
Honored Guest
1 month ago
Solved

"We couldn't find any devices associated with this Meta account" ????

I'm trying to contact support to fix my pairing code not working since I factory reseted my Quest 2 by accident. I go through the support page selecting the right type of issue im having then the website tells me that I do not have a device associated with my account even though I should do since there is a Quest 2 paired on my account on the Meta Horizon app on my phone.

  • Hi pupidawg26​ πŸ™‚

    Your pairing code probaly doesn't work, because the app on your phone still shows the Quest as paired.

    Try using another phone - maybe borroed from a friend or family member - or a tablet to pair the Quest.

    If you still need to contact support..... you can reach out to them via email, chat or WhatsApp HERE

3 Replies

  • Hi pupidawg26​ πŸ™‚

    Your pairing code probaly doesn't work, because the app on your phone still shows the Quest as paired.

    Try using another phone - maybe borroed from a friend or family member - or a tablet to pair the Quest.

    If you still need to contact support..... you can reach out to them via email, chat or WhatsApp HERE