Where is the 5 digit code to pair my headset?

Thank you for your brave decision to necro a four‑year‑old thread just to announce that nothing worked. History will remember this.

Hi again,
Just checking in to see if you still need any help?
If you do, don't hesitate to get back in touch with us!
 

Hi there,

We just popped by to offer a helping hand.

If the initial setup is already complete, the pairing code will be found within the headset by going to Settings > System > About.

If you are in the process of doing the initial setup, check the following, and it should display the code.

• Make sure the headset is on when setting up the Horizon app.
• If the headset is not listed, make sure that the mobile phone has Bluetooth turned on.
• Make sure that the headset and mobile phone are connected to the same Wi-Fi network.
• If the headset still does not appear, uninstall and then re-install the Meta Horizon mobile app.

Let us know how you get on, or if you need any further help.

Thanks!

Hey again! We wanted to touch base with you and check if you've been able to pair your headset. If you still need assistance, please let us know! We're happy to help!

Hey there, coolkidvr1789!  We'd be happy to help you add your pairing code so you can get to enjoy VR ASAP! 

Please try the following steps:

1. Open the Meta Quest mobile app on a compatible mobile device. If the mobile app hasn't been installed already, it can downloaded using the links below:
   • Google Play
   • Apple App Store
2. After opening the Meta Quest mobile app, if it has not already been setup, continue the setup process, which includes:
   • Signing into a Meta account
   • Setting up a VR profile
   • Adjusting preferences and privacy settings
   • Creating a store PIN
   • Adding payment information
3. Once the account setup steps listed above are completed, the app may prompt you to select a headset. If not prompted automatically, go to Menu > Devices on the mobile app. Select the headset.
   • If the headset isn't listed, make sure that the mobile device has Bluetooth turned on. If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.
4. On the next screen, tap Pair. The headset will either pair automatically or ask for the pairing code that was displayed in the headset.
5. After the headset is paired, tap Wi-Fi or Controller Issues? and select the issue that you're having.
6. Follow the remaining steps displayed in the Meta Quest mobile app to resolve the issue.

Please let us know if the steps helped. Or, if you are still needing some assistance, we're more than happy to assist!

agree

Hi @stefanie.zollmann, this isn't what we like to hear! No worries; we'll get your mobile phone linked so you can get back to gaming! 
Here are a few troubleshooting steps you can take that may resolve your issue:

• Make sure your phone is connected to the same network as your headset.
• Reinstall mobile app.
• Make sure all software is up-to-date
• Ensure router is not blocking the connection to the app or headset.

If these steps doesn't resolve your issue, please feel free to reach back out to us so that we can further assist. We're always here to help!

Hey Moeshasaxton50! Just checking in to see how things are going. If you're having any issues or concerns, feel free to reach out at any time, and we will continue working together to have everything up and running soon! 

Hey Moeshasaxton50! We know having the mobile app paired with your headset is essential when jumping into VR, so let's continue working together to do so. If our prior steps have been attempted and we're still having issues, please do reach out to our team by submitting a support ticket for us to gather more details regarding your device. We're happy to help! 

I tried doing that to mine oculus two even rebooting it but all mine just says is one remove headset to go to www.media.com/device on mobile or desktop three login to your media account for when prompted enter the following code and then it just gives me a code not a five digit code and the code that it’s giving me is a code within one number

Meta I can’t log in to my headset can you give me a paring link 

Everytime i go on my oculus app it says paring for a while and then it will say look into your headset for a 5 digit code and there is no code and ive tried everything that ive seen on youtube