I factory reset my headset because all it had was a grey screen now I went through the tutorial thing and it's just stuck on a white screen with music and the controllers are working and it says I can move around but all I see is a white screen with a headset linking code.
Hello there zep.214626, thank you for sharing this with us. The white screen with the headset linking code after a factory reset suggests the headset is in pairing mode and needs to be linked to the Oculus app on your phone. You'll need to use the Oculus app to complete the pairing process and set up your headset. If you're still seeing a white screen after following the pairing instructions, try force restarting the headset by holding the power button for 10-15 seconds.
If the issue persists, check the proximity sensor on the headset to ensure it's not blocked or dirty. Also, make sure the headset is fully charged. We hope this can be helpful for you, however, if you still need further support, please send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your reply!
