Forum Discussion

Davesomers1964's avatar
5 months ago

Why are Meta taking money from me?

I cancelled my Plus account a while back, yet Meta are still taking my money.  My account was closed, is closed, yet still every month the money is taken by Meta. Are they short of money?  I do consider it theft if someone takes my money.

2 Replies

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey Davesomers1964

      Thank you for brining this to our attention - we definitely would like to talk to you more about this payment issue.

      We appreciate this isn't an ideal situation, so we want to investigate further into this for you. 

      However, to do so we will require some information that we wouldn't want you to share in a public space, so please send us a private message.

      Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

      Please remember, you must be signed into the community first to send us a private message.

      We look forward to hearing from you!