Forum Discussion

second691551395's avatar
second691551395
Honored Guest
2 years ago
Solved

Why can't +86 phone receive SMS verification code?

I'm a quest3 user. And this is a very serious problemfor me and others who use +86 phone number. My meta account can't log in, because when I try to get the SMS verification code, it will always be :You've requested too many codes. Please try again later.

So I signed up for this new account to give feedback. My original account can't log in now. 

36 Replies

    • second691551395's avatar
      second691551395
      Honored Guest

      Thank you for your reply. The problem is that the SMS service was available a few days ago. And it's suddenly not working. Is there a meta customer service contact channel to directly appeal account related issues?This is too painful for users who have already purchased some software.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hey second691551395! We have received your PM, and we'll be contacting you very soon, so please keep an eye out for that. We hope you have a great rest of the day!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey there! We noticed you also reached out to us via PM as well. As account security is a private matter, we'll be continuing this discussion there so we can help get you back to your account.

      • jingbo's avatar
        jingbo
        Explorer

        I also have the same issue. And this is a very serious problemfor me. My meta account can't log in, because when I try to get the SMS verification code(+86 phone number), it will always be :You've requested too many codes. Please try again later.

        So I signed up for this new account to give feedback. My original account can't log in now. 

        I need your help.

  • I have the same problem.

    I use +86 phone number.

    My meta account can't log in, because I can't receive SMS verification code.But I could  receive SMS verification code 2 months ago.

    So I signed up for this new account to give feedback. My original account can't log in now. 

    Please help me.

    • Lamplions's avatar
      Lamplions
      Honored Guest

      I think this is a meta problem, many people complain that they get the error message "you requested too many codes", yesterday I also had this problem. I was able to solve this problem by disabling two-factor authentication by phone number in meta horizon, although I fell into another trap, I cannot return two-factor authentication by number. I would recommend that you include the authentication method "Authentication app" in the meta horizon, it is included in <avatar button -> three dots -> account -> password and security -> two-factor authentication>. And go in already using this method

      • robertxia's avatar
        robertxia
        Honored Guest

        Thanks! But my original account can't log in now. How can I  include the authentication method "Authentication app" in the meta horizon ?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey there, robertxia! Keeping access to your Meta account is very important, and we would be happy to help you out!

      With any 2FA issues with receiving texts, we recommend first double-checking your mobile device's settings and ensuring it is not blocking or filtering out the 2FA messages.

      Next, review and ensure that the carrier you use is supported.

      However, if you are still having issues with 2FA, we would be happy to review whatever we can to help get you back into your account. Feel free to message us directly from our Profile Page so we can collect further information about your issues while keeping your information private and secure.

  • K53.K53's avatar
    K53.K53
    Honored Guest

    With Instagram, I tried so many ways to get that fix but there is no way to get pass SMS verification for +86 number.

    Luckily I have my account linked to my facebook account, i look a picture of myself, post it on Instagram via my facebook account, and verify my account by that under forgot password.