Forum Discussion

second691551395's avatar
second691551395
Honored Guest
2 years ago
Solved

Why can't +86 phone receive SMS verification code?

I'm a quest3 user. And this is a very serious problemfor me and others who use +86 phone number. My meta account can't log in, because when I try to get the SMS verification code, it will always be :...
Meta Quest 3
  • kojack's avatar
    kojack
    2 years ago

    +86 is the country code for China.

    There are two issues with this:

    1 - China is not a supported country for Meta headsets. The list of countries is here: https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

    2 - China blocks access to Meta's servers. This makes using an imported Quest problematic (without a VPN).

    I've seen reports of other services on the net having trouble with 2FA SMS with China too.

     

kojack's avatar
kojack
MVP
2 years ago

+86 is the country code for China.

There are two issues with this:

1 - China is not a supported country for Meta headsets. The list of countries is here: https://www.meta.com/en-gb/help/orders-and-returns/articles/quest-supported-countries/

2 - China blocks access to Meta's servers. This makes using an imported Quest problematic (without a VPN).

I've seen reports of other services on the net having trouble with 2FA SMS with China too.

 

  • second691551395's avatar
    second691551395
    Honored Guest
    2 years ago

    Thank you for your reply. The problem is that the SMS service was available a few days ago. And it's suddenly not working. Is there a meta customer service contact channel to directly appeal account related issues？This is too painful for users who have already purchased some software.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey second691551395! We have received your PM, and we'll be contacting you very soon, so please keep an eye out for that. We hope you have a great rest of the day!

      • penna14's avatar
        penna14
        Honored Guest
        7 months ago

        I have the same problem. When trying to get the 2FA code sent to my phone nr. (+46) it just says: "You have requsted to many codes. Please try again later" Now I can't log in. I don't know how to send a PM so if thats better could anyone asist me with that. Thank you!