Forum Discussion

Explorer

6 months ago

Solved

Wrong country for my quest 3 replacement

I'm having some dead pixels on my left lcd display, i've tried to request a change for it but i can't put my address in or even change country that for some reason is "Netherlands" but i live in Ge...

because0799
6 months ago
Hi,
Just wanted to give you an update: I've contacted Otto again and explained the situation. They have now agreed to have me send the headset back to them so their team can inspect the problem themselves.
Fingers crossed it will be sorted out now. Thanks again for the support!

Choleni

MVP

6 months ago

Hi because0799 🙂

Unfortunately, you cannot change the country.
Meta will only ship replacements to the country where the headset was originally delivered, according to the serial number.... e.g. to a retailer.
Did you buy it from Amazon?
Are you still in the 30 day return period?

because0799
Explorer
6 months ago
I didn't buy it from Amazon but from Otto (another market). unfortunetly the 30 day return period is over and Otto said that I must ask Meta for a replacement.
- Choleni
  MVP
  6 months ago
  I know Otto.... I'm from Germany too😉
  
  They are correct, after this period you have deal with Meta.
  
  You can send a PM @MetaQuestSupport and explain your problem.
  
  Click on their name, then click the "send message" button.
  
  The easiest way would be, if you know someone in the Netherlands and could provide this address.
  
  Maybe it's also worth to talk with Otto again.
  
  I mean.... you ordered your headset from Otto.de, and apparently they delivered a headset intended for Qtto.nl.
  So, it's their fault that you're facing this issue now.
  
  I hope you'll get that resolved.
  Good luck🤞
  - because0799
    Explorer
    6 months ago
    Hi,
    Just wanted to give you an update: I've contacted Otto again and explained the situation. They have now agreed to have me send the headset back to them so their team can inspect the problem themselves.
    Fingers crossed it will be sorted out now. Thanks again for the support!