Forum Discussion

apardieu54's avatar
apardieu54
Explorer
5 months ago

"You have requested to many code" issue while asking for SMS 2 factor authentification

I'm sorry if this is not the first time that this question has been asked, but I could'nt find anyway to fix it.

I got my french Meta Account that is set one of my headset (Quest 2) and on the Meta Quest Link application on my desktop.

The e-mail adress of that Meta account is the same as the one I use for my Facebook and my Instagram account, but it seems that none of those account is link to that Meta account. 

I tried to log in my Meta account and I successfully managed to receive my first factor authentification by e-mail. But after that I could'nt managed to receive the SMS and I got a pop up saying "You have requested too many codes, please try again later" . I've been waiting for several days, and the issue is still the same. 

 

Thank you 

Meta Account

7 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey apardieu54,

     

    Thanks for brining this issue to our attention via the community forums!
     

    We realize that such an error in the 2 factor authentication procedure could genuinely hamper your account access as you have been unable to receive the SMS for it. We would definitely like to have a look into this issue for you in order to provide the best possible assistance in this scenario. Therefore, we'd request you to send us a PM as it would allow us to gather key account details to begin investigation:

     

    • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
    • Next, click "Send a Message" to privately message us! 

    Please remember, you must be signed into the community first to send us a private message.

    • apardieu54's avatar
      apardieu54
      Explorer
      5 months ago

      Thank you for your answer,

      I sended you a message 1 week ago and also yesterday, hope to have news from you soon :)

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        5 months ago

        We are truly sorry for this inconvenient. Our systems are experiencing some difficulties with the community forum and some of the messages are not reaching our inbox. 
         

        For now, we'd like to invite you to our support channels by using this link to be redirected to our chat and email support.  

         

        Many thanks for your patience during this time, we are looking forward to assisting you!