Hey apardieu54,
Thanks for brining this issue to our attention via the community forums!
We realize that such an error in the 2 factor authentication procedure could genuinely hamper your account access as you have been unable to receive the SMS for it. We would definitely like to have a look into this issue for you in order to provide the best possible assistance in this scenario. Therefore, we'd request you to send us a PM as it would allow us to gather key account details to begin investigation:
Please remember, you must be signed into the community first to send us a private message.
Thank you for your answer,
I sended you a message 1 week ago and also yesterday, hope to have news from you soon :)
We are truly sorry for this inconvenient. Our systems are experiencing some difficulties with the community forum and some of the messages are not reaching our inbox.
For now, we'd like to invite you to our support channels by using this link to be redirected to our chat and email support.
Many thanks for your patience during this time, we are looking forward to assisting you!
Hi apardieu54​ 🙂
I saw several posts the past days that PMs are just not going through to MetaStoreHelp​
Something is wrong with the messages system currently.
You might get a faster solution if you go directly to support.
You can do that via email, chat or WhatsApp here:
Thank you so much for that link ! Finally managed to talk to a real human to fix my issue. I still can't use SMS as 2AF but at least I can reconnect to my account :)
You are most welcome, apardieu54!
Rest assured that we will do everything in our hands to help you with your situation so you get back into the metaverse as soon as possible. If you encounter any further issues while communicating with us, you can always post in here again and we will reconnect you with one of our agents.
Once again, many thanks for your patience during this week, we'll see you on our support channels!
