Forum Discussion

curry.in.my.hurry's avatar
curry.in.my.hurry
Honored Guest
22 days ago

3s vr right controller not visible

So with my quest 3s vr I have had it for about 2 years and my right controller is turning on but is not visible and i have tried everything taking out the batteries and factory resetting the headset etc I just need someone to tell me what the problem is or how to fix that problem because my left controller works perfectly fine.

 

 

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    22 days ago

    Hey there,

     

    We saw your post on the community forum and wanted to lend a hand!

     

    Experiencing issues with the right controller not working as intended can be far from ideal, especially when you've just got home after a very long day and all you're looking forward to doing would be to0 sit down and relax while enjoying your favorite games through the Metaverse. We would love to provide you with a few troubleshooting steps that can solve this issue, please follow the steps below as we would greatly appreciate it:

     

    1. We would recommend unpairing and repairing the controller:

     

    To pair:

    • Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone.
    • On your phone, open the Meta Horizon app.
    • Tap Menu at the top of your Horizon Feed.
    • Tap Devices.
    • Select the headset that you want to pair controllers to.
    • Tap Headset settings, then tap Controllers.
    • Tap Pair new controller.
    • Choose which controller you'd like to pair.
    • Press and hold the Meta button/ Oculus button and B button on your right controller or Menu button and Y button on your left controller until the controller LED blinks and then lights up to finalise the pairing.

     

    To unpair:

    • Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone.
    • On your phone, open the Meta Horizon app.
    • Tap Menu at the top of your Horizon Feed.
    • Tap Devices.
    • Select the headset that you want to unpair controllers from.
    • Tap Headset settings, then tap Controllers.
    • Tap the controller that you want to unpair, then tap Unpair controller.

     

    If the above steps don't work please don't hesitate to get in touch with us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear back from you soon!

    • curry.in.my.hurry's avatar
      curry.in.my.hurry
      Honored Guest
      22 days ago

      It didn’t work I think it has something to do with the infrared lights but not sure

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        22 days ago

        Hey there,

         

        Thanks for getting back to us!

         

        As you've mentioned the above steps haven't been successful so what we will do is provide you with a few more troubleshooting steps we would like you to attempt, please follow the steps below:

         

        1. Clean the controller with a non-abrasive anti-bacterial wipe (No alcohol).

        • Compressed air can be used to remove debris inside the controller

        2. Remove unsupported third-party accessories that may affect button motion or controller detection. For example: controller covers, controller attachments, etc.

         

        3. Remove the battery from the controller for 30 seconds. Try a new battery. (Not applicable for Meta Quest Pro)

         

        If the above steps don't work please reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

         

        Next, click "Send a Message" to privately message us!

         

        Please remember, you must be signed into the community first to send us a private message.
         

        We hope to hear back from you soon!

  • Maccyb123's avatar
    Maccyb123
    Trustee
    22 days ago

    The Quest 3s only came out around a year ago. You couldn't own it for 2 years. Do you mean the Quest 3?