Forum Discussion
It didn’t work I think it has something to do with the infrared lights but not sure
Hey there,
Thanks for getting back to us!
As you've mentioned the above steps haven't been successful so what we will do is provide you with a few more troubleshooting steps we would like you to attempt, please follow the steps below:
1. Clean the controller with a non-abrasive anti-bacterial wipe (No alcohol).
- Compressed air can be used to remove debris inside the controller
2. Remove unsupported third-party accessories that may affect button motion or controller detection. For example: controller covers, controller attachments, etc.
3. Remove the battery from the controller for 30 seconds. Try a new battery. (Not applicable for Meta Quest Pro)
If the above steps don't work please reach out to us privately! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!