84 year old needs help......please

Thanks for the reply. My MSFS is the XBOX version.

I have tested both MSFS2024 and X-PLANE 12 and get the same error.

Is there something else I need to do to make the headset visible to them?

I will go back to the Facebook tutorials and check that I have followed everything correctly. 

For interest, the item was bought used. Is it possible it could be faulty, and is there any check I can run to ensure? Seller stated in full working order.

Have you managed to set up cable Link or AirLink and establish a connection from your headset to your PC and view the Link dashboard or PC desktop in your headset? That's the first step. If you can't get this step to work, then there would be some extra configuration needed.

Have you installed Meta Horizon Link on your PC and paired your PC with your headset?

Next, after connecting the USB cable, you need to go into "Settings>Link" on the headset and make sure the "Turn on Link" toggle is enabled. Then under "Open Dash" click "Open".

This should open the following launch screen:

In my case here, I'm using AirLink (green toggle is to the right). Yours should be toggled to the left to use cable connection. Make sure it says "Connected-Meets requirements" then click the "Launch" button to start a Link session on your PC.

The Link session should start and you should see the grey "void" and dashboard. If you see only the grey tiles "void" without the dashboard, briefly click the Meta button on the right controller to bring up the dashboard.

Your dashboard might look slightly different to the image above, as I've attached an old screenshot.

Be very careful to make sure your glasses don't touch the lenses in the headset! You don't want to get scratches on either. I managed to scratch one pair of glasses on a previous headset (even when using the spacer) and the lenses in my glasses cost over $1,000! 😟

steve_40 is right!, you have to be careful. I bought prescription lenses that magnetically attach to the heads and they're great. No cumbersome glasses but you'll still need the spacer or your eyelashes will be rubbing on the lenses. 

decrepidpilot18​ My friend, sometimes it can be difficult to set up a VR headset as there are so many things to do and it's easy to make a wrong move. It might be time to find a friend or family member who is a bit more tech savvy to set it up for you. Just a suggestion! 

Hi decrepidpilot18​ 🙂

decrepidpilot18 wrote:

When I turn it on, an image appears showing two handsets with a pairing strip being removed.

I understand that you want to play pcvr......

...... but the sentence above sounds as if you even haven't pair your Quest to the mobile app yet. Before you've done that, you are not able to connect it to pc.

The link and the video might help.

How to set up your Meta Quest 2 headset

When I turn it on, an image appears showing two handsets with a pairing strip being removed.

Oh. So you haven't even completed the initial headset setup, which is to pair it with the Meta Horizon mobile phone app? You must do that first and get the headset working standalone before even contemplating using it for PCVR.

Your headset is running through its initial setup procedure. It's asking you to remove the paper strips from the controllers (they stop the battery from draining on new controllers). As your headset is second-hand, the strips have already been removed. You need to wait a few minutes for that message to time out, then you can continue past it. But you MUST have the Meta Horizon app installed on your mobile phone first, with bluetooth and Location Services enabled on both the phone and the mobile app. You also need a Meta Horizon account. If you don't have an account set up already, the mobile app will guide you through it.

See the video that Choleni​  has posted in this thread.

decrepidpilot18 wrote:

still stuck with the limited access issue when trying to connect the Quest 2 to Wi-Fi, even though the speed is great

Maybe the Quest time and the router time are out of sync?

Look here:

oculus quest2 Connected but Limmited connection, | Meta Community Forums - 844616

Make sure you are connecting the headset to 5 GHz wifi, nor 2.4GHz. You could also try connecting to a hotspot on your phone (just for updating) if it is a router problem.

Edit: you could also try connecting to a different wifi network, maybe at a friend's house etc. If the wifi still isn't working, it could be because the software is out of date (because the headset was factory reset). In that case, we'll have to walk you through how to update your headset using a wired USB connection to your PC using the Quest Software Update webpage.

Colchester is a bit far from Brisbane, unfortunately 🙃.

Hi decrepidpilot18​ 🙂

decrepidpilot18 wrote:

After about 4 minutes the device is disconnected.

Maybe you are already on the latest update? Normally, you only need the update tool if you have issues. The headset gets its updates automatically. Even if you turn off auto update....after some weeks it will update.

decrepidpilot18 wrote:

Also I did a system reset and I get the opening pairing screen with the two handsets having the paper withdrawn but I can't get past this screen.

Just wait 10 min or so, the screen will go away then and you can continue.

decrepidpilot18​ 

decrepidpilot18 wrote:

Is there an alternative method to update?

I forgot to mention in my last post.... you can try updating the headset following the steps in the video.