Solved
Air link randomly stopped working
As said, air link randomly stopped working. It started by having the button unavailable one day. I restarted my quest and pc, same thing. I unpaired and tried pairing again, when I hit pair I don't g...
Hey there, Mudd47. We can definitely understand how concerning it would be for air link to suddenly stop working properly, and we'd be glad to help out however we can! Below we're listing steps for a full reinstallation of the desktop app, this gets the cached files as well so it's a 100% clean reinstallation. Give it a shot and let us know how it turns out!
- Disconnect the Rift/Link cable from the computer.
- Disconnect your computer from the internet.
- Backup any necessary content.
- You can find steps on how to do so by clicking here.
- Reboot into Safe Mode.
- Uninstall Oculus PC app using the Control Panel.
- Delete all Oculus folders from the following folder:
- C:\Program Files
- Remove any Oculus folders from the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
- Restart your computer in normal mode.
- Reconnect your computer to the internet.
- Install Oculus PC app again using the setup tool from our website here.
- Reconnect the Rift/Link cable and re-test the headset.
We'll be looking forward to hearing back from you!
Thank you so much! As a half solution I decided to simply delete all files with the name "Oculus" in them, as a half attempt before this since it would be easier, and it worked flawlessly. I appreciate the help so much
