Air link randomly stopped working

As said, air link randomly stopped working. It started by having the button unavailable one day. I restarted my quest and pc, same thing. I unpaired and tried pairing again, when I hit pair I don't get a code. It detects it fine, paired to my phone fine, but refuses to work with air link to give a code. I tried turning off my firewall, factory reset, deleting the pc oculus app, and several other things, but nothing works.

Edit: For anyone unable to get a pairing code like this or to connect (not detect, still detects pc) this solves it. Its hard to find this solution online

MetaStoreHelp
2 years ago
Hey there, Mudd47. We can definitely understand how concerning it would be for air link to suddenly stop working properly, and we'd be glad to help out however we can! Below we're listing steps for a full reinstallation of the desktop app, this gets the cached files as well so it's a 100% clean reinstallation. Give it a shot and let us know how it turns out!

Disconnect the Rift/Link cable from the computer.

Disconnect your computer from the internet.

Backup any necessary content.

You can find steps on how to do so by clicking here.

Reboot into Safe Mode.

Uninstall Oculus PC app using the Control Panel.

Delete all Oculus folders from the following folder:

C:\Program Files

Remove any Oculus folders from the following locations:

C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

Restart your computer in normal mode.

Reconnect your computer to the internet.

Install Oculus PC app again using the setup tool from our website here.

Reconnect the Rift/Link cable and re-test the headset.

We'll be looking forward to hearing back from you!
Mudd47
2 years ago
Thank you so much! As a half solution I decided to simply delete all files with the name "Oculus" in them, as a half attempt before this since it would be easier, and it worked flawlessly. I appreciate the help so much

57 Replies

ReoRino
Explorer
1 year ago
My only solution to all of this was to use a different Router that had the option available to turn off "Device Isolation".
So that it would stop isolating my devices.
This info might help some people.
ReoRino
Explorer
1 year ago
I too now have this issue.
Virtual Desktop always works flawlessly so I'm amazed Air Link just doesn't work anymore.
- ReoRino
  Explorer
  1 year ago
  My only solution to all of this was to use a different Router that had the option available to turn off "Device Isolation".
  So that it would stop isolating my devices.
  This info might help some people.
- MetaMetalMonke
  Meta Quest Support
  1 year ago
  Hey there,
  
  Welcome to the community, thank you for posting.
  
  In addition to the many great suggestions from the fantastic community members, may be worth trying the option below:
  
  Go to windows security, under firewall & network protection click allow an app through firewall.
  
  There you have to check if OVRServer is allowed if not then allow it.
  
  Hopefully that will be able to make a difference for you.
  
  Keep us updated!
  - ReoRino
    Explorer
    1 year ago
    Already tried that 3 times
Norlesh
Explorer
1 year ago
As far as support solutions go this one is FING pathetic
spencerthomass
Honored Guest
1 year ago
Having same problem, tried solution posted and no go. Used to work until it updated
- MetaStoreHelp
  Community Manager
  1 year ago
  Hi spencerthomass,
  
  Thanks for reaching out to the community.
  
  You mentioned that the solution presented didn't work for your case.
  
  Can we ask have you tried any of the other steps outlined in this message thread- such as updated drivers, firewall settings, running the install repair program, etc?
  
  If you haven't had a go at these other fixes, then please let us know how you get on.
  
  If you have already attempted these with no success, then please send our Support Team a Private Message, as we will likely need to start looking at more invasive troubleshooting.
  
  We look forward to hearing from you, thanks!
kayB14
Explorer
1 year ago
I've sent this instructions to our system admin and he told me to f off.
on a company computer I'm not allowed to do these steps on my own.
I'm currently testing our app in the app labs beta channel without any debugging tools.
waiting for a longer USB cable to arrive.
I'm not trying to be rude, but this issue needs to be escalated asap!
even if these steps work and I could do them on my own, it'll be about an hour of my work day.
I truly hope for the best for the future of VR. But development features must become stable!
MetaStoreHelp
Community Manager
2 years ago
You're very welcome! We're happy to hear that your issue has been resolved, and thank you for sharing what you did as it may be beneficial to other users who are experiencing the same issue. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
MetaStoreHelp
Community Manager
2 years ago
Hey there, Mudd47. We can definitely understand how concerning it would be for air link to suddenly stop working properly, and we'd be glad to help out however we can! Below we're listing steps for a full reinstallation of the desktop app, this gets the cached files as well so it's a 100% clean reinstallation. Give it a shot and let us know how it turns out!

Disconnect the Rift/Link cable from the computer.

Disconnect your computer from the internet.

Backup any necessary content.

You can find steps on how to do so by clicking here.

Reboot into Safe Mode.

Uninstall Oculus PC app using the Control Panel.

Delete all Oculus folders from the following folder:

C:\Program Files

Remove any Oculus folders from the following locations:

C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

Restart your computer in normal mode.

Reconnect your computer to the internet.

Install Oculus PC app again using the setup tool from our website here.

Reconnect the Rift/Link cable and re-test the headset.

We'll be looking forward to hearing back from you!
- bracie
  Honored Guest
  10 months ago
  this fixed it for me, adding the meta quest link.ink to my antivirus Exclusions list
- TheTonSolo
  Honored Guest
  1 year ago
  I need help please with all these steps
- Krisboii364
  Honored Guest
  1 year ago
  Now ive had this issue for over a month now and i tried this but it doesnt work. it still shows that darker shade of blue "launch" text and i tried everything, really everything but nothings seems to work.