Forum Discussion

BiggEsmoke's avatar
BiggEsmoke
Explorer
1 year ago
Solved

Air link with Quest 2 stopped working giving an error

So im trying to connect to my pc with my quest 2 via airlink but it keeps giving an error saying 'please ensure there are no other headsets connected to the computer', after that the option to pair/c...
  • BiggEsmoke's avatar
    BiggEsmoke
    1 year ago

    This is the answer!

    I had downloaded a software that allows me to view whats connected to my computer, i wanted to check if anyone was connecting to my pc. This also prevented the quest 2 connecting to my pc via air link. So if you are having this issue this was my solution. 

MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
1 year ago

Hi there, 

 

Thank you for bringing this to our attention. First, we just want to check If you have tried Re-Pairing your Air-Link? If you haven't. We have left the steps for this below: 

 

Re-Pairing Air Link

  • Air Link issues can sometimes be resolved by completely disabling the functionality on the Quest. To ensure the process is completed properly, use these steps:
    1. In the Quest headset, navigate to the Settings menu
    2. Ensure "Air Link" is disabled/toggled off
    3. Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps in the public article, "Set up and connect Meta Quest Link and Air Link "

If you are still unable to pair your headset after trying this, please let us know and we'll look into more troubleshooting options for you. 

 

  • BiggEsmoke's avatar
    BiggEsmoke
    Explorer
    1 year ago

    Hey, this also didnt work. same error unfortunately

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi there,

       

      Thank you for the response!  Just in regards to your first message.  Can you please provide us with a screenshot of where you said the option to pair is grayed out.  Thank you!

       

      In the meantime, here are some best practices to make sure you're following:

       

      • Have the PC connected to Router/Access Point via Ethernet cable and not Wi-Fi (You mentioned you're already doing this)
      • Headset should be connected to Wi-Fi via 5GHz band (AC or AX)
      • Router in the same room as the headset or in line-of-sight, and at least 1m (3.3ft) off the ground
      • Non-mesh network configuration

      Thank you!

      • BiggEsmoke's avatar
        BiggEsmoke
        Explorer
        1 year ago

        Hello again, here are the screenshots you asked for 

         

         

        And i read your tips, my pc is connected to the router via a ethernet cable and the quest is connected to a 5GHz network.

        There is a thin wall between me and the router but its a really thin and i have never had any connection issues in my 2 years of owning this headset. Its also not a mesh network.

        Thank you for responding again, i hope to hear more soon