Forum Discussion

OtzenlotzeOG's avatar
OtzenlotzeOG
Honored Guest
18 days ago

AirLink no headset found

Hello 

My Problem is. I can connect my MetaQuest3 via w-lan and it shows up in the quest link app as connected. I can use remote desktop via w lan and cable without any problems. But when I try to air link my Quest3 via cable or w-lan to my pc the App says that my headset cannot be found. I tried uninstalling all and also pur my quest3 back to factory reset but nothing solves the problem. What can I do?

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi OtzenlotzeOG,

     

    We see you're having issues with headset detection with Air Link and we wanted to help out. We know how frustrating it can be when things are not working properly so let's see how we can resolve this.

     

    We understand you've already tried uninstalling the app, thanks for that. We would now recommend the following:

     

     

    If the issue persists, feel free to reach out privately for further assistance:

     

    Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message:

     

    • Select our name to get to our profile page
    • Click "Send a Message" to privately message us

     

    Please remember, you must be signed into the community first to send us a private message. Thanks.

  • It worked well on windows10 but after updating to win11 it stopped working 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Thanks for your reply.

       

      Could you please message us privately as we will need your specific setup and some personal information for further assistance:

       

      • Select our name to get to our profile page
      • Click "Send a Message" to privately message us
         

      Please remember, you must be signed into the community first to send us a private message.