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hero197567's avatar
hero197567
Explorer
12 days ago
Solved

Airlink not working, cannot verify headset on website

My airlink was not working for oculus link nor steamvr. I looked for 4 hours for solutions online. I ended up deleting my entire oculus file on my pc and it didn't work. I went through all of the troubleshooting methods. then I used virtual desktop, but it was too laggy. So i read somewhere that factory resetting my headset could fix it. So since it was my last ditch effort, i decided to. Now all of my games and apps are missing and i only have one account with two emails. all of my apps are missing on the mobile app, the website, and on the headset. I have tried verifying my headset on this account using the serial number on the left side of the headset. It did not recognize my serial number. I have tried using the email that I purchased the headset with. It did not recognize the device. I have tried looking for my receipt. my receipt is gone. I do not know what to do.

 

Edit: I solved it. it was an issue with one of the names on my internet not being able to airlink. While i still cant airlink on that wifi, i just decided to make a new network with the app on my phone that lets me control the wifi. This solved the problem. This is a very unique issue, and i doubt anyone would find the solution satisfactory. However, if you have multiple modems with a tp link router, you might want to try resetting your wifi, unplugging your ethernet, and making a new wifi connection with the app and connect both your pc and your headset to that connection in order to get airlink to work. This method fixed both steamvr and link.

9 Replies

  • After a factory reset, as long as you set up the headset again using the same account that you made all your app purchases on, you should then be able to go into the Meta Store and download your games/app that you already had purchased. If you are using the phone app or website to access the Meta Store, make sure you log in using the correct account that the purchases were made on.

    You should be able to find your device and app purchase receipts here. MAKE SURE YOU SET THE FILTER TO "ALL TIME" AS IT IS SET TO "LAST 3 MONTHS" BY DEFAULT 😉. The link I gave you should already have the "all time" filter set for you.

    Your headset and box serial number, and warranty info, should appear here. This alternative site shows your headset serial numbers here.

    You can contact official Meta customer support (live chat, email, WhatsApp) without needing a serial number here. I recommend the "Chat with customer support" option.

  • I have already done all of these steps. The only receipts i have is for the games i have purchased, the serial number for the headset is not recognized. I have been trying to contact support but i cant without a valid serial number. The serial number on my headset is 1WMHHA66WK2254. when i go to look at my account it does not say that i have purchased any games although still having the receipts in my email. 

  • Hi hero197567​ 🙂

    hero197567 wrote:

    Now all of my games and apps are missing and i only have one account with two emails.

    You have two emails for ONE account??? 

    Do you mean you can log in with either of those two email addresses?

    And if so, did you follow the steps steve_40​ described using both of them?

  • Managed to fix the games not showing, i was logged into the wrong account even though i used the same email as the other one, but the airlink is still not working

    • Choleni's avatar
      Choleni
      MVP

      hero197567​  did air link/steam link works for you before and then just stopped?

      Or is this the first time you try linking your Quest?

      If it worked before..... have you received an update on the headset/ the link app?

  • ive linked my quest flawlessly before using airlink, i simply woke up yesterday and wasnt able to. I fixed the issue with my games not showing up, apparently it created a new account despite me using the same email i used with my normal account.

    • Choleni's avatar
      Choleni
      MVP

      What has changed to the day before? Did you get an update on the Quest?

      It's pretty strange that air link AND steam link isn't working, though.

      I assume, you already restarted your router?

      I just tried it........ I was able to link my Q2 v85.1034  using air link without issues.

      My pc app is on PTC v201.0.0.73.547

       

  • Fixed it. I just made a new network on my domain.