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RedDeerLily's avatar
RedDeerLily
Honored Guest
6 months ago

Airlink or Meta Quest Link keeps crashing pc

Hello! I am currently struggling with a major issue. For context:

I've done link vr for years, never had any major issues with it. It was worked fine on my pc until yesterday, where during a game on steam vr, the pc just went black and restarted.

For the rest of the night, I tried everything to figure out what could be causing it to act like this. I have reset every application, reinstalled every application, updated all the software, have hardware that works fine, and everything else can run okay. Vr is smooth when running it, but crashes trying to keep it going for more than 4 minutes.

I use a Windows 10 with a Quest 2 headset, all my stuff updated and cleared. I have enough spare storage, nothing is corrupted. 

 

I am just trying to understand where the crash is coming from.

Air Link
Headset
Meta Quest 2
PCVR

2 Replies

  • boythateatsbananas's avatar
    boythateatsbananas
    Honored Guest
    5 months ago

    I’m having this exact issue at the moment with my Quest 3 headset. Everytime I play on PCVR, it crashes after a certain amount of time and I have also done everything to try and fix this.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      5 months ago

      Hello there! 

      We saw this post and we wanted to help with the issues referring the Airlink and the Quest Link. We want our users to have a smooth and easy experience while being in the Metaverse and we would like to have a better look at the situation. 

       

      Please, click on our profile picture to send us a private message or click on the following link: https://www.meta.com/help/support/

       

      We will be looking forward to seeing your message in our inbox!