Forum Discussion

KaratemanJer's avatar
KaratemanJer
Explorer
1 year ago
Solved

Cannot connect to PC using Link

Dear Support,

I know several people report the same problem: I am trying to connect to my PC using Meta Quest Link. Remote desktop does work properly, but when I try to enable Link, I get nothing but the black screen with Meta logo and three dots. I have tried connecting using both AirLink and via cable, same result. PC connected by ethernet cable. I have checked the PC requirements and I think I meet them all, but perhaps laptops don't work as well with Link? What I have:

1. Meta Quest 3 headset (all updated)

2. Meta Quest Link app installed and updated

3. PC drivers all updated.

4. Hardware: (it's a gaming laptop)

AMD Ryzen 7 5800 CPU

Nvidia GeForce RTX 3080 laptop GPU

32GB DDR4 Ram

Windows 11

USB 3.1 ports, new USB-3 cables, etc.

 

I appreciate any help you can give.

Kind regards,

Jeremy

  • Anonymous's avatar
    Anonymous
    1 year ago

    KaratemanJer  have you tried connecting the headset to the PC using the SteamLink or Virtual Desktop apps. Link/airlink are really not worth wrestling with to try and get it working.

11 Replies

  • Anonymous's avatar
    Anonymous
    1 year ago

    KaratemanJer  have you tried connecting the headset to the PC using the SteamLink or Virtual Desktop apps. Link/airlink are really not worth wrestling with to try and get it working.

    • KaratemanJer's avatar
      KaratemanJer
      Explorer
      1 year ago

      Hey, thanks very much. Couldn't get Steam Link to work, but Virtual Desktop got me rolling. What was nice was that when I was trying to link for the first time, the app identified things about my system that might interfere, so I was able to make changes. So happy! What's more, I've got two live video streams outputing from Unreal Engine 5.5, one stream to each eye of Meta Quest 3--this means live 3D video! Whoo!

      • Anonymous's avatar
        Anonymous
        1 year ago

        KaratemanJer  so, you're playing UE 5.5 games but watching them in 3D in the headset.

    • pvpgamerboy3.2023's avatar
      pvpgamerboy3.2023
      Honored Guest
      1 year ago

      Anonymous I currently have the same issue what virtual desktop app do you recommend for me to use for games? 

  • KaratemanJer's avatar
    KaratemanJer
    Explorer
    1 year ago

    I have not, but that might be a good thing to try. Will try it and report back.

  • Moofman's avatar
    Moofman
    Explorer
    1 month ago

    The Purple Sky PCVR Link loading screen gets stuck/locked/frozen if you have used the Oculus Debug Tool and set the Encode Bitrate (Mbps) too high (I can use 940, but NOT 1000, my cable tests at 2.9Gbps)! To test, set it to 0 (auto), use the Service menu to Restart Oculus Service, wait 2 mins and try the link again. Note: Restarting the Oculus Service this way kicks you out of the Purple Sky PCVR Link loading screen.