I can’t open support ticket with Meta, it says i dont have a device under my Meta account! But in the horizon app we see my device
ive been struggling to get help for the past 4 hours it is very frustrating
it does not let me authenticate with the serial number either
Hi JWhiteman 🙂
send a PM MetaStoreHelp here in the forum.
They can help you if you can't use help pages.
Click on their name, then click the "message" button.
Hey JWhiteman,
We can see you're having some trouble contacting us - don't worry! As Choleni said, you can reach out to us right here on the Forums.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank youCholeni andMetaStoreHelp
i sent a private message to the correct channel and talking with someone 👍🏻 i appreciate it
Hey again,
Can we ask if there's any updates available on your headset/the Horizon app? These could be software updates or individual app updates. Some of our users have found that to be a fix for this issue.
