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cliffffilc's avatar
cliffffilc
Honored Guest
4 months ago

Can't connect to Wi-Fi after Factory reset

Recently moved and hadn't used my Quest 3 for some time. I had issues connecting, so did a factory reset. The screen goes to an image of controllers and how to set up first time. I have controllers already set up and used. Took batteries out, restarted, did not help. No code appears to connect to the app. QR code on phone / app is useless.  I have 3 different Quests (3 and 3S ) and so far cant connect any of them...thanks 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there cliffffilc,

     

    We came across your post and would love to lend a hand to get you back to exploring the Metaverse with us!

     

    Here are a few steps to try to get you controllers paired back up to your headset.

     

    1. Power on and put on your headset.
    2. In the headset, either an animation will ask you to remove the pull tabs from your controllers, or a message will tell you that the headset can't locate your controllers.
    3. Put down the headset and wait for five to ten minutes.
    4. Put the headset back on. You should see instructions on how to use gaze functionality in the headset.
    5. Follow the on-screen instructions to pair your controllers to your headset.
    6. Once the controllers are paired to the headset, follow the on-screen instructions to complete the rest of the setup process. 

    If you are still having issues please send us a private message so that we can look into this further with you!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.