Forum Discussion

gwerggw's avatar
gwerggw
Honored Guest
1 month ago

Can`t connect

Hi,

we have Meta p97 (quest 3s) and i try to use them

Company that sell/deliver them to us lie us with

support for over 4 month so we try to solve

the problem without them.

I have account in auth.meta.com and verified

by email.

On glasses i`m on step to open from computer

work.meta.com/device and to enter generated code.

I do this but it ask me for email given by organization.

From seller i have list of 5 email but they are not working - even

they agree that there is problem with this emails.

I try with email for auth.meta.com but it give me that

it is not associated account with this email.

Can i fix this for myself?

1 Reply

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi gwerggw​ 🙂

    Unfortunately, there is nothing you can do yourself.

    You got a device - I assume you bought a used  one? - that was set up on a buisness/work account.

    These Quests needs not only to be factory reset, they also have to be removed/released from the admin center in order to make it usable for "normal" customers.

    Wipe or release Meta Quest devices enrolled in Meta Horizon Device Manager | Meta for Work Help Center

    Obviously, your device wasn't removed from the admin center - that's why it leads you to  work.meta.com and asks for a email given by an organization.

    I think, this can only be resolved if the original owner delete the headset from his account.

    Maybe Meta support can help..... I'm not sure, if they can do anything in this case, though.

    You can contact Meta support via email, chat or WhatsApp HERE