My iPhone app says it found the headset, but the headset does not display the 5 digit code needed to complete the pairing. Instead my Quest 3 only offers the accounts that already are already set up in it. I have updated both the Quest 3 software and my iPhone Meta app, and restarted the headset twice to no effect.
Greetings, elbooter! We hope you're having a great day today! Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Open the Quest mobile app on your iPhone device, navigate to the point the app request for the 5 digit code to pair the headset.
We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.
However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns.
Hi, I am having the same issue. But in the new versions of Settings, the About page is missing. Where do I code the code in the new system (v69 in my case) ?
Hey again elbooter! We just wanted to follow up with you on the issues you were having with pairing Quest 3. Did you still need assistance with this matter? Talk to you soon! Have a great day!
Hi,
Thank you for your response and providing those details for us. We want to make sure we are exhausting all troubleshooting steps, so you can enjoy your experience in the world of VR! We recommend attempting a factory reset using these steps. Let us know if this helps, or if the issue still persist. We are eagerly awaiting your response!
Hi,
Hello elbooter! Thank you for providing that information to us. We're sorry this has been an ongoing issue for you and would like to get this resolved. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!
Hey elbooter! We just wanted to follow up with you on the issues you were having pair Quest 3. Did you still need assistance with this matter? Talk to you soon! Have a great day!
I'm having the same problem, here's the easiest solution, Meta make it so that it pops up as a notification over layed over anything like those annoying social media notification. come on your facebook? sort it out basic coding
Hi there, TheNotoriousLEE
We understand that you are experiencing the same issue, could you please send us a DM so we can investigate this further for you?
To do so, please use the following steps:
We look forward to hearing from you!
im having the exact same issue
Hey there,
Just dropping by to see if you still need any assistance?
Hi there rohailchoudhry,
We understand that you are experiencing the same issue, so that we can understand this issue better for you, we would like to ask if you have tried the steps mentioned previously in this post?
Open the Quest mobile app on your iPhone device, navigate to the point the app request for the 5 digit code to pair the headset.
As soon as we have this information, we will be able to look for a solution for you and get you into the Metaverse.
We look forward to your response.
Im also having the same problem. I've tried factory resetting my quest 3s ive got my bluetooth and location on and im connected to the same internet for my phone and headset but it just isn't working. And the about page is missing.
I am having the same issue. I was able to pair with my Android phone (it also did not show the code in the headset, but was able to get it connected). However, after creating a new profile and trying to pair with my daughter's iPhone I see the same issue that has been described. Headset is found in the Meta Horizon app on the phone, no code appears in the headset. I found the Pairing Code in the About section, but when that is entered in the app I receive a "Something went wrong" message. Does anyone have a solution?
Hi there ksmelser
We understand that you are experiencing the same issue with your Quest 3 not pairing to the Meta Horizon Mobile App, could you please send us a DM so we can investigate this further for you?
I am also having the same problem. I’ve done everything up to the pairing code in the about section but it saying that it’s having trouble pairing even after the correct code has been put in.
Wondering if anyone managed to get this resolved, have the exact same issue. Pairing code is available in the settings “about” section, however when adding device (which is visible and found in the app) I keep getting the “something went wrong” response?
The resolution was the primary profile can be associated with the Meta Horizon app and pair. We just worked around it. In the end if it's annoying enough we'll do a reset and set it up differently for our family from the beginning. I find this to be slightly annoying, but I guess it's just how it's designed.
Thanks for the response. So in summary, even though you can have 3 profiles on a Meta Quest, you can only cast to the main Meta Quest account/app? Seems a poor flaw for such an expensive product and being limited to only 1 user.
