Forum Discussion
elbooter
2 years agoHonored Guest
Hi,
Yes. The pairing does not work. No 5 digit number appears anywhere in the headset.
But nor can I add the new elbooter account to the Quest 3. I got the error message that it was part of another account (apparently my Facebook and/or Instagram accounts) probably, I'm guessing because it used the same email address.
So I replaced the email I listed for this elbooter account on the Meta website, then tried again, both to pair the headset and add a my new elbooter Meta Horizon account on the Quest 3. No luck. When I go into settings on the Quest 3, it only offers me the choice of adding a Facebook or Instagram account, the very thing I thought it was struggling with. At this point, I'm dead in the water because I should not be using the other accounts on the Quest 3. I need my game avatars to be associated with this new elbooter account. Very frustrating.
Lee
MetaStoreHelp
2 years agoCommunity Manager
Hello elbooter! Thank you for providing that information to us. We're sorry this has been an ongoing issue for you and would like to get this resolved. In order to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!