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jeevil's avatar
jeevil
Honored Guest
4 years ago
Solved

can't set oculus as active openxr runtime

i have a quest 2 and use it on link but it wont work at all because when i click the button here it just does nothing

 

in the quest when i click enable link it loads for a few seconds and just reloads the home area (nothing happens)

please help my quest 2 is unusable for pcvr like this and it seems like such a simple thing

link
Link Cable
OpenXR
PCVR
Quest 2
Settings
  • Yomo42's avatar
    Yomo42
    2 years ago

    I just took a look at that registry value and found that my 64 bit system was using the Oculus runtime, but it was set to use the 32 bit runtime by default. I'll be editing that registry to use the 64 bit version instead. Thank you!

    For anyone reading: running a 32 bit version of a program on your 64 bit processor can be slower than if you just use the 64 bit version. That's why I'm changing it.

  • The_1st_Dark_Lord_Morgoth's avatar
    The_1st_Dark_Lord_Morgoth
    1 year ago

    THIS IS NOT A SOLUTION. MARKING FOR VISABILITY

    Hey everyone! It looks like this thread is a pretty old one with outdated information. Because of this, I will be locking this thread. If you're still having trouble setting Oculus as the active OpenXR runtime, I recommend that you make a new thread in the Get Help section of the forums. This way, MetaStoreHelp will be able to assist you, or you can send them a private message by going to their profile.

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  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hello jeevil! Let's troubleshoot this problem together and get Link fully working with your Quest 2. Here are some things you can try:

    • Ensure you are using the Oculus Link cable, and not the included charging cable or any other cable.
    • Restart the headset and try connecting again with only the keyboard and mouse plugged into your PC.
    • Ensure your GPU drivers and Oculus drivers are fully up to date.
    • Repair the Oculus PC app by following the instructions HERE.
    • Confirm your USB power settings by following these steps:
      • Open Device Manager.
      • Locate your USB ports - Expand the universal serial bus controller section at the bottom of the list. Look for the "USB 3.0/3.1/3.10 eXtensible" items.
      • Right click and select Properties.
      • Navigate to Power Management.
      • Ensure that the options to save power are deselected.
        • Not all of these listings will have these Power Management options, so skip and move onto the next item in the list until completed.

    If you need additional help beyond these steps, feel free to send us a PM or click HERE to submit a support ticket. We want to help get PC VR working for you as soon as possible. Thanks!

    • YeIIowPig's avatar
      YeIIowPig
      Honored Guest
      3 years ago

      Why do I HAVE to use the Oculus Link cable?

      It doesn't make any sence to me, that you FORCED TO BUY a cable to just enable one thing!

      Why the link cable doesn't included in the box?

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 years ago

        Hey YeIIowPig! Purchasing the Oculus Link cable is optional. The Oculus Link enables you to cast from your VR headset to another device. Air Link, which is completely wireless, serves the same purpose. We hope this clears up any confusion. 

         

        Please feel free to reach out to us if you need help with anything. Happy Gaming! 

    • GameTeacher's avatar
      GameTeacher
      Honored Guest
      3 years ago

      I am having the same issue and I think I understand why, but don't know of a solution other than deleting my account, factory resetting my Quest 2 and starting over. I have an account that was originally associated with the original Oculus Rift, from back before facebook owned it, and then after. Once facebook bought Oculus, it forced me to associate my Oculus account with my facebook page. Now the Rift and Quest 2 that I use are acually owned by my school for educational purposes, so they are not mine, but I had to associate my account with my personal email since my school does not allow us to have access to facebook. Now that a facebook account is no longer needed, I set up an account with my school email and migrated my original profile into that one. Now if I try to "Activate" the Quest 2 using my school email acount, it insists that since all purchases and apps are associated with my personal email, it is not able to Activate the Quest 2 and a factory reset must take place. Since the account with my personal email required me to connect through facebook, I am not able to connect to it using my school computer. Basically, the apps and purchases are still associated with my old account which I can't access, so the new account won't let me activate the device.

    • itsjoopark's avatar
      itsjoopark
      Honored Guest
      2 years ago

      Hi there, I am facing the same exact problem. I can't seem to 'turn on' the 'Set Oculus as active' on my Oculus app. I have done my best to follow step-by-step the protocol you listed earlier on this post, however, things still seem to not work. My GPU is up to date, I have repaired my Oculus app for Quest 2. Not sure how to get PC VR working and would really appreciate some help. 😕 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey there! We thank you for trying some troubleshooting steps on your own, that let us know you are ahead of us. We hate to hear you can't set Oculus as active in your app. No worries, let's look into this further. Could you please send us a screenshot of what you are seeing? We look forward to hearing from you!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 years ago

    Hello! Just checking back in and wanted to see if your issue was resolved.

  • CWeseloh's avatar
    CWeseloh
    Honored Guest
    4 years ago

    I'm having a similar issue.  Clicking the "Set Oculus as Active" doesn't do anything or generate any error messages.  My software drivers are up to date, etc.

    • janeshkapoor.2023's avatar
      janeshkapoor.2023
      Honored Guest
      2 years ago

      I encountered the same issue a few days back, 
      After days of iteration, I found out that I hadn't signed up using the administrator account on my windows.

      Hence, try using an administrator account and it would hopefully work.

    • RichieHH's avatar
      RichieHH
      Honored Guest
      2 years ago

      2024 same here. Windows 11. Fresh oculus install. New quest 3.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey RichieHH! Making sure you're able to enjoy your VR experience to the fullest is a top priority for us, so we'd be glad to lend a hand with setting oculus as active openxr runtime! We'd like you to answer a few questions for us, to help us get a better grasp of the issue at hand. Please go over the following, and get back to us when you can:

         

        • What GPU is your computer using?
        • What troubleshooting steps have you done?

        We look forward to hearing back from you!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 years ago

      Hey everyone, if the previous troubleshooting steps didn't work to set Oculus as active OpenXR runtime, we have a couple more options to try. Some people have found the following to be helpful:

       

      • If there are multiple accounts associated with your device, use the administrator account to "Set Oculus as active".
      • Open Oculus app > Go to Settings > Select Beta > OpenXR Runtime > Set Oculus as active

      We hope this helps! If you are still having issues after these steps, you can reach out to the developers of OpenXR here: https://www.khronos.org/about/contact/

      • FreddyJoeVR's avatar
        FreddyJoeVR
        Honored Guest
        3 years ago

        Hi! This is a pretty old thread, but this is still an issue.
        For most work-based scenarios, we do not have access to the machine "local admin", so setting OpenXR as active is not something we can do without remote help from IT.
        Requiring this sort of support will halt the "movement" towards VR, and people just cba to try before its fixed.
        Any way you guys could try to come up with a fix for this, without having to activate on local admin?
        My IT for instance (in charge of over 2000 people), sais "we just have to wait for Oculus to fix this".
        Best regards, 
        Fred

  • kalle.giesbert's avatar
    kalle.giesbert
    Explorer
    4 years ago

    Same problem here. The button is inactive, no error message. Went through all steps mentioned by Oculus support above and all seemed alright, but cannot set Oculus as default OpenXR runtime. 

    • kalle.giesbert's avatar
      kalle.giesbert
      Explorer
      4 years ago

      PS actually using Rift, not Quest, but the problem with the App is the same 

  • CWeseloh's avatar
    CWeseloh
    Honored Guest
    4 years ago

    I'm unable to login to the computer with an official Admin account due to this being a corporate laptop.  I tried opening the Oculus application with the "Run as Administrator" option which should have the same effect, and that didn't help.  

     

    The "Set Oculus as active" option is no longer on the Beta tab.  It's found under the General tab.  That's the button that we are all saying doesn't work.

     

    My understanding is that this feature sets a registry value, so this definitely sounds like an issue with the Oculus software, not something that OpenXR would fix.  Please explain why a developer at OpenXR would be able to help fix a button in the Oculus application.

  • kalle.giesbert's avatar
    kalle.giesbert
    Explorer
    4 years ago

    We have multiple user accounts and tried two things:

    - admin ran Oculus App with "Run as administrator" privileges from my account - same problem as before

    - admin ran Oculus App from admin account - Oculus App did not start

    Unsure why OpenXR developers would be able to help?

  • DrMule1's avatar
    DrMule1
    Honored Guest
    4 years ago

    I discovered that you need to manually change "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Khronos\OpenXR\1"  Active Runtime value to "C:\Program Files\Oculus\Support\oculus-runtime\oculus_openxr_64.json" to eliminate this problem.

  • user_447000113888232's avatar
    user_447000113888232
    Honored Guest
    4 years ago

    I dont have open xr installed that I know of I just have oculus app. Please fix this MetaStoreHelp 

    I can't play most games unless I am using steam vr because of this.