Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my family with no way for them to see it

Forgot to update this, factory reset is the solution. cloud saves will keep all your game data, but anything modded will be deleted so make sure you back everything up

Cast not working | Meta Community Forums

45 Replies

Prof62
Honored Guest
5 years ago
Same here - tried using my brand new fully patched up to date Quest 2 with both my iPhone 11 and iPad Pro both of which are running the latest version of the app and are on the same network as the quest. (I have also tried connecting them all to a different Wi-Fi router)

Both say they are casting then, a couple of seconds later announce that an error has occurred. At the same time the Quest 2 briefly displays a pop-up message to the effect that a casting/live streaming error has occurred and that casting has stopped.

Retrying has no effect and neither does rebooting both the quest and the phone/iPad.

I've followed the instructions on the website to the letter but casting just will not work.
MetaStoreHelp
Community Manager
5 years ago
@morningland Hi, If you haven't already, try disabling the WiFi and re-enabling it, power cycle the headset, and factory reset the headset (Note: All data on headset will be lost, you will need to re-download your apps/games). If you continue to have issues, please create a support ticket with us here. - Clint
- KONDEX-42
  Honored Guest
  4 years ago
  Just fix it. It shouldn’t be that much of a problem. I don’t think most of us would like to go through the process of deleting all of the stuff on our VR headsets if it can be fixed it’s just bad marketing
- Coverstone2000
  Honored Guest
  3 years ago
  I'm pretty sure factory resetting the headset is not the right answer. Please research and do your job.
- JEJ9
  Honored Guest
  3 years ago
  Still got the same issue after factory resetting the headset
  - MetaStoreHelp
    Community Manager
    3 years ago
    Hey guys! We are here to help! Our team of specialist would like to have a one-on-one with you. We would love for you to share each detail with you here: Meta Store Support. We know how much time you all have put into getting this issue resolved, so please allow our team to step in and assist you further.
    
    We hope to hear from you soon!
b0xhead
Honored Guest
5 years ago
You must be kidding me. FFS
markwest76
Expert Protege
5 years ago
casting always gives me an error too, but I think it might due to the fact that the Quest is connected via 5 ghz network, while my smartphone supports only the 2.4 option...
PITTCANNA
Visionary
5 years ago
all wifi is not equal.

ensure phone and quest unit are on the same bandwidth for casting if your phone can only support 2.4 ghz, connect your quest to the 2.4 ghz band.

additionally make sure bluetooth is turned on for the phone.

also if you have a laptop or computer connected via a web browser you can go to a chrome web page to the below address
https://www.oculus.com/casting
PITTCANNA
Visionary
5 years ago
also in your router settings you may need to check p2p

Your network should allow P2P connections.
RedTinyOne
Honored Guest
5 years ago
This solved it for us on our UniFi wireless network. I've seen P2P setting on other routers.
LarsBorris
Honored Guest
5 years ago

RedTinyOne said:

This solved it for us on our UniFi wireless network. I've seen P2P setting on other routers.
This solved it for me on my Dream Machine Pro from UBNT.
Thanks!
dvdstelt
Honored Guest
5 years ago

RedTinyOne said:

This solved it for us on our UniFi wireless network. I've seen P2P setting on other routers.

Like a charm! Thanks!!!!
vnevsky
Honored Guest
5 years ago

RedTinyOne said:

This solved it for us on our UniFi wireless network. I've seen P2P setting on other routers.

Bingo - issue resolved! Thanks a lot for sharing!!
Had to update Unifi controller to version 6 for this option to show.