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gurupratapsuri's avatar
gurupratapsuri
Honored Guest
6 months ago

Casting issues with Quest 3

Hello. Just got a quest 3 for my kid. We want to cast his games on our device. While both are paired and connected via same WiFi and Bluetooth is on, every time we start casting it gives an error.  ...
gurupratapsuri's avatar
gurupratapsuri
Honored Guest
6 months ago

Hi.

Have a dual band and both devices i.e. iPhone and Quest 3 are connected to the the 5Ghz 

We tried casting to 2 devices. IPhone 13 and Samsung S24. Both same issues.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi again and thank you for the quick clarification.

     

    Just to make sure that we do not tell you to do anything you have already done, could you please provide a quick list of TS that you have already completed. As well as this, if you have the opportunity could you please try and cast under a different network.

     

    We hope to hear from you soon!

    • gurupratapsuri's avatar
      gurupratapsuri
      Honored Guest
      6 months ago

      Thanks.

      List of TS done so far.

      1. Restarted Quest
      2. Updated quest software
      3. Restarted IPhone
      4. Updated Meta app on iPhone
      5. Tried connecting pairing on a different WiFi which is single band

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        6 months ago

        Thank you for letting us know! We appreciate you trying to troubleshoot this issue on your own. 

         

        We noticed that you said you were trying to cast his games on your device. Just to clarify, are you trying to cast from a secondary account? As only primary accounts can cast to the mobile app.

         

        Other forms of casting should work as expected. However, secondary accounts cannot connect to the mobile app. This is likely why you are receiving an error message.

         

        Let us know. We're here to help!