Forum Discussion

javon.claiborne.7's avatar
javon.claiborne.7
Honored Guest
3 years ago
Solved

Connecting to my PC

I really need help with my PC I don't know if I supposed to have a gaming computer or a gaming laptop but I'm using a regular laptop to connect my Oculus and won't connect I'm using a USB type c to connect to my PC but it won't connect

Pc compatibility
PCVR
UCB-C
won't connect
  • FunkyTanuki's avatar
    FunkyTanuki
    3 years ago

    Hey Javon,

     

    I've linked the PC requirements to use Link with your device HERE. It'll outline the minimum and recommended requirements. Laptops are an even trickier subject as the Link cable is very picky about the laptops, but if you make sure it meets the requirements mentioned on the list then you should be golden.

23 Replies

  • FunkyTanuki's avatar
    FunkyTanuki
    Retired Support
    3 years ago

    Hey Javon,

     

    I've linked the PC requirements to use Link with your device HERE. It'll outline the minimum and recommended requirements. Laptops are an even trickier subject as the Link cable is very picky about the laptops, but if you make sure it meets the requirements mentioned on the list then you should be golden.

    • Jared7779's avatar
      Jared7779
      Honored Guest
      2 years ago

      Stop posting the link requirements, this helps NO ONE!

      • Charmeds's avatar
        Charmeds
        Expert Protege
        2 years ago

        That's right. Wireless works, albeit quite poorly, with my router, but wired doesn't do anything. There is no developer section anywhere, and the device is not released anywhere in the Windows 10.

  • Chundvar's avatar
    Chundvar
    Retired Support
    2 years ago

    Hey there Jared7779! I wish there was more we could do to help out, but if the PC you're using does not meet the minimum requirements for Meta Quest Link/Air Link then there is no way we are able to properly troubleshoot the issue. If the PC in question isn't compatible based on the standards we linked then at that point finding workarounds is probably your best option. Charmeds made some great recommendations that may help out with this issue though so I recommend checking out his reply.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey hey, King_travis17! We see you are having issues connecting the Meta Quest Link cable. We understand this can really slow you down from enjoying amazing VR gameplay, so we would love to take a closer look into this and get you back to a smooth VR experience. Before we start, could you kindly let us know if your PC meets the requirements to use the Meta Quest Link? You can view the requirements by clicking here. We look forward to hearing back from you soon! 

      • Black.Clover's avatar
        Black.Clover
        Honored Guest
        7 months ago

        tengo un problema similr, mi portatiñ tiene todo lo que necesita y mas para enlazarlo con las quest meta 3, pero sigue saliendo el mensaje, tu ordenador no cumple las especificaciones minimas actualizadas, lo que puede dar lugar a una experiencia de realidad virtual de baja calidad y luego veo que al conectar la quest con mi ordenador sale se requiere conexion USB 3, pero ya la tengo, entonces no se que sucede

         

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      2 years ago

      Hey again, King_travis17! We wanted to check on you to see if you still needed help connecting to your PC or if there is anything else we can help you with. If so, please feel free to reach out to us again at any time, and we will be more than happy to continue to help you further! 

      • Gandullo's avatar
        Gandullo
        Honored Guest
        9 months ago

        Hi,

        I am also having issues to connect my Oculus 2 to my PC which meets the requirements. Can you help?

        Thanks

  • Charmeds's avatar
    Charmeds
    Expert Protege
    7 months ago

    The computer software itself has become quite corrupted. I have a problem with it quite often and only after reinstalling it does things get fixed. For some time now it has even claimed that the helmet has no power in its battery, and the battery was almost 100%. As soon as I reinstalled it stopped saying it. This is the only solution to the communication problems between the helmet and the computer that always works, but it is a matter of time before it breaks again.

    • MetaQuestSupport's avatar
      MetaQuestSupport
      Community Manager
      6 months ago

      Hey Noah763, We would love to help you get this issue resolved. As we will need to open a dialogue with you it may be easier if you send us a PM as we may need to collect some account information. 

       

      To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • Rixracer's avatar
    Rixracer
    Honored Guest
    8 days ago

    I had no doubt that my PC passed spec for VR as I was replacing my Valve Index with the Quest3. I noticed my motherboard USB-C slot was supplying power but not passing the cable test. After trying a few cables, I suspected that the port didn't have enough power.
    My Asus Z590 motherboard featured only one USB-C 3.2 port, an early version. I added a PCI-e USB-C 3.2 expansion card which immediately solved the issue.